Senior ServiceNow Tester

Jobtailor; Ernakulam; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Jobtailor in Kerala, India, invites an experienced Senior QA Engineer to drive testing across ServiceNow platforms. You will design, automate, and execute ATF-based tests, perform manual explorations, and ensure quality across ITSM, ITBM, HRSD, CMDB, and Discovery modules.

You will lead a testing team, collaborate with Agile squads, and troubleshoot complex issues in large data environments. Strong communication and mentoring skills are essential.

Qualifications

• Design, develop and maintain automated ATF scripts for ServiceNow applications.
• Perform manual exploratory testing for new user stories and regression cycles.
• Apply strong knowledge of ServiceNow modules and business processes.
• Lead testing efforts in Agile sprints and coordinate with teams.
• Troubleshoot and resolve issues within ServiceNow environments.
• Plan testing with large datasets and complex implementations.
• Utilise diverse testing techniques to improve coverage and efficiency.
• Mentor testing staff to foster quality improvements.

Responsibilities

• Develop, maintain, and execute automated test scripts using ServiceNow ATF.
• Conduct manual exploratory testing for new user stories and regression cycles.
• Apply knowledge of ServiceNow modules to design effective test cases and scenarios.
• Collaborate with Agile teams to integrate testing within sprints.
• Troubleshoot and resolve issues in ServiceNow applications.
• Lead and mentor testing team members to improve quality.
• Manage testing strategies with large datasets in complex implementations.
• Utilize various testing techniques and tools to enhance test effectiveness.

Skills

Automation testing

Manual testing

Test planning & leadership

Agile & Waterfall

Troubleshooting

Mentoring team

Excellent communication

Tools

ServiceNow ATF

Gen AI testing

ServiceNow ITSM/ITBM/HRSD/CMDB/Discovery

Job description

Responsibilities

• Develop, maintain, and execute automated test scripts using ServiceNow Automated Test Framework (ATF) to ensure robust and reliable application performance.
• Conduct manual exploratory testing for new user stories and regression testing cycles to identify defects and ensure quality deliverables.
• Apply strong technical and functional knowledge of ServiceNow modules and business processes to design effective test cases and scenarios.
• Collaborate closely with Agile development teams to integrate testing activities within Agile sprints and deliver continuous feedback.
• Troubleshoot and resolve issues within ServiceNow applications, leveraging deep understanding of platform capabilities and configurations.
• Manage and execute testing strategies involving large data sets and complex ServiceNow implementations, ensuring comprehensive coverage and performance.
• Utilize various testing techniques and tools to enhance test effectiveness and efficiency, adapting to project needs and evolving requirements.
• Lead and mentor testing team members, fostering a culture of quality and continuous improvement within the testing practice.

Qualifications

• Minimum of 8 years of experience in testing ServiceNow modules, including ITSM, ITBM, HRSD, CMDB, and Discovery.
• Proven experience leading end-to-end testing for ServiceNow family upgrades, including patch upgrades, ensuring seamless transitions and minimal disruptions.
• Demonstrated expertise in leading testing efforts for ServiceNow enhancements and greenfield implementations, delivering high-quality solutions.
• Hands‑on experience developing, maintaining, and executing automated test scripts using ServiceNow Automated Test Framework (ATF).
• Strong ability to perform manual exploratory testing for new user stories and regression cycles.
• Solid technical and functional understanding of ServiceNow modules and business processes.
• Experience testing Gen AI / Agentic AI solutions within ServiceNow or related platforms.
• Comfortable working with large data sets and devising testing strategies for complex ServiceNow implementations.
• Excellent troubleshooting skills to diagnose and resolve issues within ServiceNow applications.
• Familiarity with Agile development methodology as well as Waterfall project management approaches.
• Strong communication skills with the ability to present information clearly and effectively to both technical and non-technical stakeholders.
• Proficiency in utilizing various testing techniques and tools to enhance test coverage and efficiency.
• Ability to learn and adapt quickly in a fast‑paced environment, proactive mindset, excellent communication skills, and the ability to collaborate effectively with diverse teams.
• ServiceNow certifications.