ServiceNow Senior Tester

Ernst & Young Advisory Services Sdn Bhd; Ernakulam; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

EY is seeking a CBS ServiceNow Senior Tester – Supervising Associate in India to lead automated and manual testing for ServiceNow platforms. You will work with Agile teams, design effective test cases, and troubleshoot complex platform configurations to deliver high-quality solutions.

The role emphasizes hands-on testing across ITSM, ITBM, HRSD, CMDB, and Discovery, plus experience with Gen AI/Agentic AI solutions within ServiceNow.

Qualifications

• Experience developing, maintaining and executing automated test scripts using ServiceNow ATF.
• Ability to perform manual exploratory testing for new user stories and regression cycles.
• Strong technical and functional understanding of ServiceNow modules and business processes.
• Experience in Agile testing methodologies and collaboration with development teams.

Responsibilities

• Develop, maintain, and execute automated test scripts using ServiceNow ATF.
• Conduct manual exploratory testing for new user stories and regression cycles.
• Apply knowledge of ServiceNow modules and business processes to design test cases.
• Collaborate with Agile teams to integrate testing in sprints and provide feedback.
• Troubleshoot and resolve issues within ServiceNow applications.
• Manage testing strategies with large data sets and complex implementations.
• Utilize various testing techniques and tools to improve coverage and efficiency.
• Lead and mentor testing team members to foster quality and continuous improvement.

Skills

ServiceNow ATF

Automated testing

Manual exploratory testing

Agile testing

Troubleshooting

Large data testing

Tools

ATF

Job description

The opportunity

Are you ready to take your career to the next level? Join us at EY as a CBS ServiceNow Senior Tester – Supervising Associate, where you’ll be part of a dynamic team that shapes the future of technology and innovation. This is not just a job; it’s an opportunity to make a real impact in a globally connected organization that values your contributions and empowers you to grow. If you’re looking for a role that challenges you, offers variety, and allows you to solve complex problems, then this is the perfect fit for you!

Your key responsibilities

• Develop, maintain, and execute automated test scripts using ServiceNow Automated Test Framework (ATF) to ensure robust and reliable application performance.
• Conduct manual exploratory testing for new user stories and regression testing cycles to identify defects and ensure quality deliverables.
• Apply strong technical and functional knowledge of ServiceNow modules and business processes to design effective test cases and scenarios.
• Collaborate closely with Agile development teams to integrate testing activities within Agile sprints and deliver continuous feedback.
• Troubleshoot and resolve issues within ServiceNow applications, leveraging deep understanding of platform capabilities and configurations.
• Manage and execute testing strategies involving large data sets and complex ServiceNow implementations, ensuring comprehensive coverage and performance.
• Utilize various testing techniques and tools to enhance test effectiveness and efficiency, adapting to project needs and evolving requirements.
• Lead and mentor testing team members, fostering a culture of quality and continuous improvement within the testing practice.

Skills and attributes for success

We are looking for someone who is not only skilled but also passionate about technology and quality assurance. The ideal candidate will possess:

• Essential Skills: Must have experience developing, maintaining and executing test scripts using ServiceNow ATF. Ability to execute manual exploratory tests for new user stories and regression cycles. Should have strong technical and functional understanding of ServiceNow modules and processes. Experience in Agile development methodology. Excellent troubleshooting skills in ServiceNow applications. Comfortable handling huge data sets and device testing strategy for complex ServiceNow implementations. You should be comfortable working with various testing techniques and tools.
• Ideal Qualities: Ability to learn and adapt quickly in a fast‑paced environment, proactive mindset, excellent communication skills, and the ability to collaborate effectively with diverse teams. You should be detail‑oriented and able to think critically to solve complex problems.

To qualify for the role, you must have

• Minimum of 8 years of experience in testing ServiceNow modules, including ITSM, ITBM, HRSD, CMDB, and Discovery.
• Proven experience leading end-to-end testing for ServiceNow family upgrades, including patch upgrades, ensuring seamless transitions and minimal disruptions.
• Demonstrated expertise in leading testing efforts for ServiceNow enhancements and greenfield implementations, delivering high‑quality solutions.
• Hands‑on experience developing, maintaining, and executing automated test scripts using ServiceNow Automated Test Framework (ATF).
• Strong ability to perform manual exploratory testing for new user stories and regression cycles.
• Solid technical and functional understanding of ServiceNow modules and business processes.
• Experience testing Gen AI / Agentic AI solutions within ServiceNow or related platforms.
• Comfortable working with large data sets and devising testing strategies for complex ServiceNow implementations.
• Excellent troubleshooting skills to diagnose and resolve issues within ServiceNow applications.
• Familiarity with Agile development methodology as well as Waterfall project management approaches.
• Strong communication skills with the ability to present information clearly and effectively to both technical and non‑technical stakeholders.
• Proficiency in utilizing various testing techniques and tools to enhance test coverage and efficiency.

What we look for

• A proactive approach to personal and professional development.
• The ability to adapt to diverse working environments and cultures.
• ServiceNow certifications.

What we offer you

At EY, we’ll develop you with future‑focused skills and equip you with world‑class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

EY | Building a better working world