Senior ServiceNow Developer | CSM | TAM Acceleration

Tata Consultancy Services; Hyderabad; On-site; INR 2,000,000 - 3,000,000; Full time

Job summary

Tata Consultancy Services Hyderabad is seeking a Senior ServiceNow Developer with deep expertise in CSM and TAM Acceleration to lead complex implementations and ongoing optimization.

You will design workflows, integrate external systems, and provide L3 support, working with global teams in a fast-paced enterprise environment.

Qualifications

• 10+ years of experience in ServiceNow development.
• Strong expertise in Customer Service Management (CSM) and TAM Acceleration.
• Experience with designing and implementing Case Management and related workflows.
• Experience building integrations via REST/SOAP APIs.

Responsibilities

• Develop and enhance ServiceNow CSM solutions.
• Configure Case Management and customer workflows.
• Create integrations with external systems.
• Support TAM Acceleration programs.
• Develop custom applications and workflows.
• Provide L3 support and technical guidance.

Skills

ServiceNow CSM

Customer Service Management

Case Management

Service Catalog

Agent Workspace

Service Portal

Flow Designer

Integration Hub

REST APIs

SOAP APIs

Knowledge Management

SLA Management

Job description

Job Title: Senior ServiceNow Developer | CSM | TAM Acceleration

Location: TCS Hyderabad
Experience: 10+ Years

Job Description:

We are hiring Senior ServiceNow Developers with strong expertise in Customer Service Management (CSM) and TAM Acceleration initiatives.

Experience

• 10+ years experience
• Strong ServiceNow CSM experience

Required Skills

• ServiceNow CSM
• Customer Service Management
• Case Management
• Service Catalog
• Agent Workspace
• Service Portal
• Flow Designer
• Integration Hub
• REST / SOAP APIs
• Knowledge Management
• SLA Management

Responsibilities

• Develop and enhance ServiceNow CSM solutions.
• Configure Case Management and Customer Workflows.
• Create integrations with external systems.
• Support TAM Acceleration programs.
• Develop custom applications and workflows.
• Provide L3 support and technical guidance.