Senior ServiceNow CSM Developer

Tata Consultancy Services; Hyderabad; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Tata Consultancy Services in Hyderabad is seeking a Senior ServiceNow CSM Developer to design and implement scalable customer service solutions using the ServiceNow platform.

Responsibilities include designing and implementing ServiceNow CSM, configuring Case Management, developing customer portals, and building external integrations to automate workflows at an enterprise scale. Strong JavaScript and integration experience are required.

Qualifications

• Experience with ServiceNow CSM and Customer Service Management.
• Expertise in Case Management.
• Proficient in JavaScript.
• Experience with integrations to external systems.
• Knowledge of Service Portal, REST APIs, Flow Designer and Omnichannel is a plus.

Responsibilities

• Design and implement ServiceNow CSM solutions.
• Configure Case Management processes.
• Develop customer-facing portals.
• Build integrations with external systems.
• Automate customer service workflows.
• Support enterprise-scale implementations.

Skills

ServiceNow CSM

Customer Service Management

Case Management

JavaScript

Integrations

Tools

Service Portal

REST APIs

Flow Designer

Omnichannel Solutions

Job description

Job Title: Senior ServiceNow CSM Developer

Location: Hyderabad
Experience: 10+ Years

Job Description

We are hiring Senior ServiceNow Customer Service Management professionals to support enterprise customer experience transformation initiatives. The role involves designing and implementing scalable customer service solutions using the ServiceNow platform.

Responsibilities

• Design and implement ServiceNow CSM solutions.
• Configure Case Management processes.
• Develop customer-facing portals.
• Build integrations with external systems.
• Automate customer service workflows.
• Support enterprise-scale implementations.

Mandatory Skills

• ServiceNow CSM
• Customer Service Management
• Case Management
• JavaScript
• Integrations

Preferred Skills

• Service Portal
• REST APIs
• Flow Designer
• Omnichannel Solutions