Senior ServiceNow Developer

Impronics Technologies; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Impronics Technologies is seeking a skilled ServiceNow Engineer in Bengaluru, India. The role involves developing, configuring, and supporting ServiceNow platform capabilities, with a focus on Now Assist and App Engine workflow automation. Candidates should have strong troubleshooting skills and experience integrating ServiceNow with external systems. Key responsibilities include mentoring junior developers and ensuring high-quality deliverables. This position is ideal for self-motivated individuals who thrive in a dynamic environment.

Qualifications

• Experience in developing and maintaining custom ServiceNow applications and modules.
• Hands-on experience with ITSM, CSM, ITOM, SecOps, and App Engine.
• Strong knowledge of Generative / Agentic AI integrations.

Responsibilities

• Demonstrate strong problem-solving and troubleshooting skills.
• Communicate effectively with both technical and non-technical stakeholders.
• Work independently while managing multiple tasks and priorities.

Skills

ServiceNow Development

Now Assist expertise

App Engine workflow automation

Integration with external systems

Troubleshooting skills

Tools

ServiceNow Studio

ITSM systems

Job description

NEC Corporation of India Ltd. is looking for a skilled ServiceNow Engineer with strong expertise in Now Assist, App Engine workflow automation, and Generative/Agentic AI integrations. The candidate will be responsible for developing, configuring, integrating, and supporting ServiceNow platform capabilities while working closely with cross‑functional teams.

Must-Have Skills

ServiceNow Development

• Design, develop, and maintain custom ServiceNow applications and modules.
• Hands‑on experience with ITSM, CSM, ITOM, SecOps, and App Engine (custom applications).
• Strong knowledge of development using templates and Generative / Agentic AI.

Now Assist & App Engine

• Mandatory experience in ServiceNow Now Assist.
• Expertise in App Engine workflow automation and flow development.

Platform Configuration

• Configure and manage workflows, UI policies, business rules, UI actions, and forms across ServiceNow modules.

Scripting

• Experience with Business Rules, Script Includes, UI Scripts, and OpenAI integrations for automation.

Integration

• Integrate ServiceNow with external systems such as LDAP, Active Directory, third‑party tools, and ITSM systems.
• Experience with REST, SOAP APIs, and OpenAI-based integrations.

Troubleshooting & Support

• Provide ongoing platform support, troubleshooting, and maintenance.
• Ensure continuous service availability and system stability.

Security & Performance

• Implement best practices for performance optimization and platform security.
• Ensure compliance with organizational security policies and standards.

Upgrades & Patching

• Support ServiceNow version upgrades and patching activities with minimal downtime.

Documentation

• Prepare and maintain technical documentation for custom apps, workflows, and integrations.
• Provide knowledge transfer and support to team members.
• Willingness to quickly learn new technologies and tools as required by project needs.

Good-to-Have Skills

• Experience with ServiceNow Studio, App Engine, and other development tools.
• Hands‑on experience with ServiceNow Discovery, Service Mapping, and CMDB.
• Expertise in ServiceNow administration, configuration, and platform setup.
• Experience with Performance Analytics, reports, and dashboards.
• Strong understanding of ITIL processes and their implementation in ServiceNow.
• Familiarity with Update Sets and version control best practices.

Responsibilities

• Demonstrate strong problem‑solving and troubleshooting skills.
• Communicate effectively with both technical and non‑technical stakeholders.
• Work independently while managing multiple tasks and priorities.
• Ensure high‑quality deliverables with strong attention to detail.
• Handle multiple tasks and projects simultaneously.
• Mentor and guide junior developers or consultants.
• Take full ownership of assigned tasks and responsibilities.