Senior Service Now Developer - Now assist (WFH)

Trinity Workforce Solutions, Inc.; India; Remote; INR 1,200,000 - 1,800,000; Full time

Job summary

Trinity Workforce Solutions, Inc. is seeking an experienced ServiceNow Developer – AI & Intelligent Workflow Automation in India.

The role focuses on designing, configuring, and building advanced ServiceNow solutions with emphasis on AI-driven automation and digital workflows. You will collaborate with architects, consultants, and stakeholders to translate business needs into scalable, secure ServiceNow implementations, leveraging Now Assist, GenAI, AI Agents, and enterprise integrations.

Qualifications

• 7+ years of ServiceNow platform development experience, focusing on intelligent workflow automation and enterprise integrations.
• Hands-on ServiceNow development experience in enterprise or consulting environments.
• Expertise with Java Glide APIs, Flow Designer, and UI policies/Business Rules/Client Scripts.

Responsibilities

• Design, configure, and develop ServiceNow solutions across enterprise modules and custom apps.
• Implement intelligent workflows using Now Assist, GenAI Skills, AI Agents, and AI Search.
• Develop and maintain scoped applications using ServiceNow Studio; build AI-powered automation and conversational workflows.
• Develop integrations using REST/SOAP APIs, Integration Hub, MID Server, and external systems.
• Support platform upgrades, release management, and governance; participate in code reviews and workshops.

Skills

ServiceNow development

Intelligent workflows

Now Assist / GenAI

AI Agents

Flow Designer

REST/SOAP APIs

Enterprise integrations

CMDB/CSDM

Java Glide APIs

DevOps / CI/CD

Agile / Scrum

Scripting (Client Scripts)

Communication skills

Tools

ServiceNow Studio

Integration Hub

MID Server

Job description

Scope of the Role

• As a ServiceNow Developer – AI & Intelligent Workflow Automation, you will design, configure, and develop advanced solutions on the ServiceNow platform with focus on AI-driven automation, digital workflows, and enterprise service management initiatives.
• Closely work with architects, consultants, and stakeholders to translate business requirements into scalable, secure, and maintainable ServiceNow solutions leveraging modern platform capabilities including Now Assist, AI Agents, GenAI workflows, and enterprise integrations.
• This is a hands‑on development role with opportunities to contribute to innovation, reusable accelerators, and next‑generation AI-enabled workflow solutions.

Key Responsibilities

• Design, configure, and develop solutions on the ServiceNow platform across enterprise modules and custom applications.
• Implement intelligent workflows using Now Assist, GenAI Skills, AI Agents, AI Search Predictive Intelligence, Flow Designer, Virtual Agent Develop and maintain scoped applications using ServiceNow Studio.
• Configure workflows, business rules, client s, UI policies, includes, catalogs, and integrations.
• Build AI-powered automation and conversational workflow solutions.
• Translate functional and technical requirements into scalable and efficient technical solutions.
• Ensure compliance with ServiceNow development best practices, security guidelines, and coding standards.
• Conduct unit testing, debugging, defect resolution, and technical troubleshooting.
• Participate in peer reviews and contribute to development governance standards.
• Support platform upgrades, enhancements, and release management activities.
• Develop integrations using REST/SOAP APIs, Integration Hub, MID Server, and external enterprise systems.
• Support workflow orchestration across multiple enterprise applications.
• Participate in AI-driven automation and enterprise integration initiatives.
• Contribute to reusable integration frameworks and accelerators.

Required Experience & Capabilities

• 7+ years of relevant ServiceNow platform development experience with expertise in intelligent workflow automation, enterprise integrations, CMDB/CSDM implementations, and AI-powered ServiceNow capabilities.
• Hands‑on experience as a ServiceNow Developer in enterprise or consulting environments.
• Expertise in Java Glide APIs Flow Designer Includes Business Rules Client s UI Policies.
• Experience with at least two or more ServiceNow modules such as ITSM HRSD CSM ITOM Service Catalog Custom Applications.
• Experience with Now Assist GenAI Skills AI Agents / Agentic Workflows AI Search Predictive Intelligence
• Familiarity with A2A and MCP‑based AI integration approaches is an advantage.
• Understanding of scoped applications, update sets, CI/CD, and ServiceNow best practices.
• Experience with enterprise integrations and automation use cases.
• Strong analytical, debugging, and problem‑solving skills.
• Good communication and stakeholder collaboration skills.
• Participate in solution design workshops and technical discussions.
• Support deployment, UAT, hypercare, and post‑production stabilization activities.
• Preferred Skills Exposure to CRM workflows and customer operations.
• Understanding of cloud platforms such as AWS or Azure.
• Exposure to low‑code/no‑code workflow automation.
• Experience in Agile/Scrum delivery models.
• Knowledge of DevOps and release management processes

Certifications Preferred – Atleat 2 certification

• CSA – Certified System Administrator
• CAD – Certified Application Developer
• CIS certifications Data Foundation - CMDB, CSDM
• Micro-certifications in AI / GenAI capabilities