Field Service Engineer

Mpac Group; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Mpac is seeking a Field Service Engineer to support, commission and optimize automated packaging equipment across India. You will travel extensively, diagnose issues on-site, perform maintenance, and guide customers with technical solutions.

Ideal candidates have strong mechanical and electrical troubleshooting skills, PLC experience, and the ability to communicate in English. A valid passport and driver’s license are required for international travel.

Qualifications

• Post-secondary engineering degree in Mechanical, Electrical or Mechatronics.
• Strong mechanical and electrical troubleshooting skills.
• Ability to read mechanical/electrical drawings and diagrams.

Responsibilities

• Diagnose, repair, modify and debug Mpac equipment on-site and at customer facilities.
• Perform preventive and corrective maintenance activities.
• Provide technical troubleshooting and root-cause analysis.
• Support machine installation, commissioning and SAT with project teams.
• Document field modifications and contribute to technical updates.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Reading drawings

English communication

Valid driver's license

Willing to travel internationally

Education

Engineering (Mechanical/Electrical/Mechatronics)

Tools

Allen-Bradley ControlLogix PLCs

Servo motion control systems

Siemens PLCs

Lenze motion control systems

Robotics applications

Job description

Field Service Engineer - APAC Region

Location: India (Mumbai or Bangaluru)

Join Mpac and Help Shape the Future of Automated Packaging

Are you a hands‑on engineer who thrives on solving technical challenges, working with cutting‑edge automation technology, and travelling across India? If so, we'd love to hear from you.

Mpac is seeking a highly skilled Field Service Engineer to join our Customer Support team. Reporting to the Customer Support Manager, you will play a critical role in supporting, commissioning, troubleshooting, and optimizing our world‑class automated packaging equipment across India.

This is an exciting opportunity for an experienced engineer who enjoys working directly with customers, delivering technical excellence, and making a tangible impact on customer success.

What You'll Be Doing

As a Field Service Engineer, you will be the technical expert supporting Mpac equipment throughout its lifecycle. Your responsibilities will include:

Customer Support & Field Service

• Diagnose, repair, modify, rebuild, and debug Mpac equipment both on‑site and at customer facilities.
• Perform preventative and corrective maintenance activities.
• Provide technical troubleshooting support and root‑cause analysis.
• Deliver remote and over‑the‑phone support to customers as required.
• Recommend equipment upgrades, improvements, and replacement parts to enhance machine performance and reliability.

Installation & Commissioning

• Support machine installation, commissioning, start‑up, and Site Acceptance Testing (SAT).
• Work closely with Project Managers, customers, and local contractors during project execution.
• Ensure all work is completed in accordance with customer requirements, engineering drawings, and Mpac quality standards.

Technical Documentation & Continuous Improvement

• Document field modifications and provide marked‑up drawings for engineering updates.
• Complete service reports, activity reports, and expense reports accurately and on time.
• Assist with training materials, job aids, machine manuals, and technical documentation.
• Identify and report quality issues while promoting continuous improvement across the business.

Customer Partnership

• Act as a professional ambassador for Mpac at customer locations.
• Provide technical guidance and training to customer teams.
• Conduct follow‑up visits to improve productivity and optimize equipment performance.

What We're Looking For

Essential Qualifications & Experience

• Post‑secondary education in Mechanical, Electrical, Mechatronics, or a related engineering discipline.
• Strong mechanical and electrical troubleshooting skills.
• Ability to read and interpret:
• Mechanical assembly drawings
• Electrical schematics
• Pneumatic diagrams
• Hands‑on experience with:
• Allen‑Bradley ControlLogix PLCs
• Servo motion control systems
• Excellent verbal and written English communication skills.
• Strong organizational skills with the ability to work independently.
• Valid driver's licence with no restrictions.
• Valid passport and ability to travel internationally.

Highly Desirable

• Millwright certification.
• Experience programming servo systems.
• Knowledge of Siemens PLCs and Lenze motion control systems.
• Experience with robotics and robotic applications.
• Knowledge of root‑cause analysis and structured problem‑solving methodologies.

Travel Requirements

This is a customer‑facing role requiring significant international travel throughout India.

You must be:

• Comfortable travelling up to 65-70% of the time
• Available to travel at short notice when required
• Eligible to rent and drive vehicles internationally without restrictions

Why Join Mpac?

At Mpac, you'll work with innovative packaging technologies trusted by leading global manufacturers. We offer a collaborative environment where technical expertise is valued, professional development is encouraged, and every team member contributes to delivering exceptional customer outcomes.

If you're ready to combine your passion for engineering, automation, and travel, we'd love to hear from you.