Senior Service Engineer

JAC Recruitment; Bengaluru Urban; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

JAC Recruitment is seeking a Senior Service Engineer to provide advanced technical support for industrial equipment in India. The role combines hands-on troubleshooting, training, warranty review, and service quality improvement to support the growth of our India operations.

The candidate will manage complex escalations, lead root-cause analysis, and collaborate with headquarters teams while traveling domestically and occasionally internationally.

Qualifications

• 7–10 years of experience servicing industrial equipment.
• Strong troubleshooting and diagnostic skills.
• Experience managing field escalations and customer-facing technical issues.
• Good English communication skills; willingness to travel domestically and internationally.

Responsibilities

• Handle complex troubleshooting and critical escalations that cannot be resolved by distributors.
• Provide advanced remote and onsite technical support to distributors and customers.
• Lead root-cause analysis and implement corrective actions.
• Support technical training programmes for distributor engineers.
• Develop distributor service capabilities through coaching, field guidance, and technical assessments.
• Monitor and improve service KPIs, including response time, first-time fix rate, and customer satisfaction.
• Review warranty claims and provide recommendations concerning approvals and corrective actions.
• Act as a technical reference point for service standards and quality.
• Collaborate with headquarters technical teams to escalate and resolve issues.
• Ensure compliance with safety and quality standards.
• Support the growth and operational development of the company’s India operations within a start-up environment.

Skills

Troubleshooting

Customer-facing communication

Travel willingness

English proficiency

Job description

The Senior Service Engineer role provides advanced technical support for industrial equipment and leads the resolution of complex service issues and critical escalations. The position combines hands‑on troubleshooting, distributor development, technical training, warranty review, and service quality improvement while supporting the growth of the company’s India operations.

Responsibilities

• Handle complex troubleshooting and critical escalations that cannot be resolved by distributors

• Provide advanced remote and onsite technical support to distributors and customers

• Lead root‑cause analysis and implement corrective actions

• Support technical training programmes for distributor engineers

• Develop distributor service capabilities through coaching, field guidance, and technical assessments

• Monitor and improve service Key Performance Indicators (KPIs), including response time, first‑time fix rate, and customer satisfaction

• Review warranty claims and provide recommendations concerning approvals and corrective actions

• Act as a technical reference point for service standards and quality

• Collaborate with headquarters technical teams to escalates and resolve issues

• Ensure compliance with safety and quality standards

• Support the growth and operational development of the company’s India operations within a start‑up environment

Requirements

• 7–10 years of experience servicing industrial equipment, preferably Heating, Ventilation and Air Conditioning (HVAC), refrigeration, or electrical systems

• Strong troubleshooting and diagnostic skills

• Experience managing field escalations and customer‑facing technical issues

• Good English communication skills

• Willingness to travel domestically and occasionally internationally

About the company

A global company in the environmental testing equipment industry. The organisation provides environmental test chambers, measurement and evaluation systems, laboratory testing services, and after‑sales support to customers across a range of industries.