Senior Security Analyst - Ping Advanced Identity Cloud

Staples India; Chennai; On-site; INR 1,200,000 - 1,900,000; Full time

Job summary

Staples India Business Innovation Hub Private Limited is seeking a Senior Security Analyst to act as a technical SME for Ping AIC, handling L2/L3 tickets, onboarding applications, and improving CIAM operations. The role requires 4–7 years of CIAM experience and hands-on work with Ping AIC or ForgeRock Identity Cloud.

The position offers permanent, full-time employment in Chennai with shift-based work. Proficiency in SAML/OIDC/SCIM patterns and cross-functional collaboration is essential.

Qualifications

• 4–7 years of experience in CIAM operations and support.
• Minimum 2–3 years in Ping AIC or ForgeRock Identity Cloud.
• Experience with multiple CIAM platforms (OKTA, Ping Access/Federate, Entra ID acceptable).
• Willingness to work in shift rotations.

Responsibilities

• Operate Ping AIC or ForgeRock environments and resolve L2/L3 tickets.
• Onboard applications in Ping AIC using standard patterns (SAML, OIDC, SCIM).
• Produce SOPs for L1 service desk and contribute to process improvements.
• Assist CIAM team with cross-skilling and up-skilling activities.
• Participate in incident triage to restore service within SLAs.

Skills

CIAM operations

Ping AIC

ForgeRock Open AM

Shift work

Education

Bachelor's Degree in CS/Information Security

Tools

Ping Advanced Identity Cloud

ForgeRock Identity Cloud

ForgeRock Open AM

OKTA (bonus)

Job description

Staples India Business Innovation Hub Private Limited | Permanent

Senior Security Analyst - Ping Advanced Identity Cloud

The Senior Security Analyst should work as a technical SME for the Ping Advanced Identity Cloud (AIC) solution, key delivery outcomes expected from this role are:

• Understand requirements related to MINOR enhancements, develop, test and deploy
• Analyze and resolve L3, L2 tickets
• Application Onboarding in Ping AIC – Standard, out of the box patterns (SAML, OAUTH/OIDC, SCIM)
• Minimal hands-on experience in Workforce access management solutions like Entra ID
• Good understanding of MFA, Passwordless authentication (FIDO2) and Identity Proofing
• Triage & resolve production incidents, restore the service availability within SLA targets
• Automate assigned manual repetitive tasks, tickets, process gaps. To improve productivity and efficiency.
• Create SOP documents for L1 service desk team
• Guide the Security analysts and associates deployed for CIAM workstream
• Flexible working in shifts as per roster rotation.
• Cross-skilling, Up-skilling in other services under the scope of the CIAM Operations

Beyond the above outcomes, driving continuous service improvements to automate manual L1/1.5 tasks.

Requirements

Education Requirements:

Minimum Bachelor’s Degree: BE degree in Computer Science, Information Security, or a related field.

Years of Experience:4-7 years

Minimum 2-3 years of relevant support experience in Ping Advance Identity cloud or Ping Access/Ping Federate or ForgeRock Identity Cloud or ForgeRock Open AM.

Basic Qualifications:

• 4-7 years of experience in operations support leveraging access management solutions (Ping Advanced Identity Cloud or ForgeRock Identity Cloud or ForgeRock Open AM). Other CIAM solutions like OKTA, Ping Access/Ping Federate, Entra ID experience is acceptable, but Ping AIC or ForgeRock Identity Cloud experience (minimum 2-3 years) is mandatory.
• Working in shift model as per roster rotation strategy

Technical Skills:

• Hands-on operations support experience in Ping Advanced Identity Cloud or ForgeRock Identity Cloud or ForgeRock Open AM. L2/L3 tickets, App Onboarding.

Preferred Qualifications:

• CIAM Implementation and Operations support experience.
• Exposure to Workforce access management implementation and multi-factor authentication.
• Scripting and Java development experience