Senior Security Analyst - Ping Advanced Identity Cloud

Zoho; Chennai District; Presencial; INR 1 800 000 - 2 400 000; Tempo integral

Resumo da oferta

Staples India Business Innovation Hub Private Limited is seeking a Senior Security Analyst - Ping Advanced Identity Cloud to act as SME for CIAM operations. You will manage L2/L3 tickets, onboard apps to Ping AIC, and ensure SLA targets are met.

Requires 4–7 years in IAM/CIAM ops, hands-on Ping AIC or ForgeRock Cloud (2–3 years), and shift-based work. Strong scripting, automation and SOP creation skills are valued to drive improvements and cross-skill the team.

Qualificações

• 4-7 years of operations support leveraging access management solutions (Ping AIC or ForgeRock Identity Cloud; OKTA, Ping Access/Ping Federate, Entra ID acceptable).
• 2-3 years of Ping AIC or ForgeRock Identity Cloud experience mandatory.
• Working in shift model per roster rotation.

Responsabilidades

• L2/L3 tickets analysis and resolution.
• App Onboarding to Ping AIC – standard patterns (SAML, OAUTH/OIDC, SCIM).
• Triage & resolve production incidents within SLA targets.
• Automate repetitive tasks and improve productivity.
• Create SOP documents for L1 service desk.
• Guide security analysts in CIAM operations.
• Cross-skilling and up-skilling in CIAM services.

Conhecimentos

CIAM Operations

L2/L3 Support

SLA management

Automation scripting

Formação académica

Bachelor's or BE in Computer Science/Information Security

Ferramentas

Ping Advanced Identity Cloud

ForgeRock Identity Cloud

Ping Access/Ping Federate

Entra ID

OKTA

Descrição da oferta de emprego

Staples India Business Innovation Hub Private Limited | Permanent

Senior Security Analyst - Ping Advanced Identity Cloud

The Senior Security Analyst should work as a technical SME for the Ping Advanced Identity Cloud (AIC) solution, key delivery outcomes expected from this role are:

• Understand requirements related to MINOR enhancements, develop, test and deploy
• Analyze and resolve L3, L2 tickets
• Application Onboarding in Ping AIC – Standard, out of the box patterns (SAML, OAUTH/OIDC, SCIM)
• Minimal hands‑on experience in Workforce access management solutions like Entra ID
• Good understanding of MFA, Passwordless authentication (FIDO2) and Identity Proofing
• Triage & resolve production incidents, restore the service availability within SLA targets
• Automate assigned manual repetitive tasks, tickets, process gaps. To improve productivity and efficiency.
• Create SOP documents for L1 service desk team
• Guide the Security analysts and associates deployed for CIAM workstream
• Flexible working in shifts as per roster rotation.
• Cross-skilling, Up-skilling in other services under the scope of the CIAM Operations

Beyond the above outcomes, driving continuous service improvements to automate manual L1/1.5 tasks.

Requirements

Education Requirements:

Minimum Bachelor’s Degree: BE degree in Computer Science, Information Security, or a related field.

Years of Experience:4-7 years

Minimum 2-3 years of relevant support experience in Ping Advance Identity cloud or Ping Access/Ping Federate or ForgeRock Identity Cloud or ForgeRock Open AM.

Basic Qualifications:

• 4-7 years of experience in operations support leveraging access management solutions (Ping Advanced Identity Cloud or ForgeRock Identity Cloud or ForgeRock Open AM). Other CIAM solutions like OKTA, Ping Access/Ping Federate, Entra ID experience is acceptable, but Ping AIC or ForgeRock Identity Cloud experience (minimum 2-3 years) is mandatory.
• Working in shift model as per roster rotation strategy

Technical Skills:

• Hands-on operations support experience in Ping Advanced Identity Cloud or ForgeRock Identity Cloud or ForgeRock Open AM. L2/L3 tickets, App Onboarding.

Preferred Qualifications:

• CIAM Implementation and Operations support experience.
• Exposure to Workforce access management implementation and multi-factor authentication.
• Scripting and Java development experience