Lead Security Analyst - Ping Advanced Identity Cloud

Staples India; Chennai; On-site; INR 2,800,000 - 3,600,000; Full time

Job summary

Staples India Business Innovation Hub Private Limited in Chennai seeks a Lead Security Analyst for Ping Advanced Identity Cloud (AIC). You will act as a technical SME, drive CIAM design, deployment, and optimization, and mentor security analysts involved in CIAM services.

The role requires 8–12 years in IAM/CIAM with 5–6 years in Ping AIC or ForgeRock Cloud, and involves on-call shifts and cross-skilling across related CIAM services.

Qualifications

• 8–12 years of experience in implementation & operations support leveraging access management solutions (Ping AIC or ForgeRock Identity Cloud).
• Bachelor’s degree in CS/InfoSec or related field.
• 5–6 years of relevant implementation and support experience in Ping AIC or ForgeRock Cloud.

Responsibilities

• Analyze requirements for enhancements, design, implement, test and deploy
• Understand solution architecture and handover to Operations.
• Analyze and resolve L2/L3 tickets
• App Onboarding in Ping AIC – SAML, OAuth/OIDC, SCIM
• Triage and resolve production incidents within SLA
• Mentor and guide the Security analysts and associates on CIAM workstream
• Maintain Runbooks, Playbooks, Architecture/Design SOPs
• Flexible shifts per roster rotation
• Identify automation opportunities to reduce manual tasks

Skills

CIAM implementation

Security engineering

Scripting

Java development

Shift work

Education

Bachelor’s degree in Computer Science or Information Security

Tools

Ping Advanced Identity Cloud

ForgeRock Identity Cloud

Ping Access/Ping Federate

Entra ID

OKTA

Job description

Staples India Business Innovation Hub Private Limited | Permanent

Lead Security Analyst - Ping Advanced Identity Cloud

The Lead Security Analyst should work as a technical SME/Lead for the Ping Advanced Identity Cloud (AIC) solution, key delivery outcomes expected from this role are:

• Analyze requirements related to MINOR enhancements, solution design, implement, test and deploy
• Understand the solution architecture and design done by the engineering team for new business requirements. Clarify and transition seamlessly for Operations.
• Analyze and resolve L3, L2 tickets
• Application Onboarding in Ping AIC – Standard, out of the box patterns (SAML, OAUTH/OIDC, SCIM)
• Minimal experience in Workforce access management solutions like Entra ID
• Good understanding of MFA, Passwordless authentication (FIDO2) and Identity Proofing
• Triage & resolve production incidents, restore the service availability within SLA targets
• Identify manual repetitive tasks, tickets, process gaps. Plan to automate, reduce ticket volumes and improve productivity and efficiency.
• Maintain knowledge repository – Runbook, Playbook, Architecture/Design and SOP documents
• Mentor and guide the Security analysts and associates deployed for CIAM workstream
• Flexible working in shifts as per roster rotation.
• Cross-skilling, Up-skilling in other services under the scope of the CIAM operations team
• Motivate the team members to complete the certification related to Ping AIC or Entra ID

Beyond the above outcomes, driving continuous service improvements to automate the manual L1/1.5 tasks, Support Program, Project status updates with respect to the Access Management (CIAM, Workforce) operations workstream.

Requirements

Education Requirements:

Minimum Bachelor’s Degree: BE degree in Computer Science, Information Security, or a related field.

Years of Experience:

Minimum Years of Experience: 8-12 years

5-6 years of relevant implementation and support experience in Ping Advance Identity cloud or Ping Access/Ping Federate or ForgeRock Identity Cloud or ForgeRock Open AM.

Basic Qualifications

• 8-12 years of experience in implementation & operations support leveraging access management solution (Ping Advanced Identity Cloud or ForgeRock Identity Cloud or ForgeRock Open AM). Other CIAM solutions like OKTA, Ping Access/Ping Federate, Entra ID experience is acceptable, but Ping AIC or ForgeRock Identity Cloud experience (minimum 5-6 years) is mandatory.
• Working in shift model as per roster rotation strategy

Technical Skills

• Hands-on implementation & operations support experience in Ping Advanced Identity Cloud or ForgeRock Identity Cloud or ForgeRock Open AM. L2/L3 tickets, App Onboarding.

Preferred Qualifications

• CIAM Implementation and Operations support experience.
• Exposure to Workforce access management implementation and multi-factor authentication.
• Scripting and Java development experience