Lead Security Analyst - Ping Advanced Identity Cloud

Staples India; Chennai District; On-site; INR 2,000,000 - 4,000,000; Full time

Job summary

Staples India is seeking an experienced CIAM engineer to lead implementation and operations support for Ping Advanced Identity Cloud, ForgeRock Identity Cloud, and related CIAM tools. You will handle L2/L3 tickets, app onboarding, and security integration in a shift-based roster.

You will collaborate with engineering to understand designs, clarify requirements for Operations, document Runbooks, and mentor associates in the CIAM workstream. 8–12 years of relevant experience required.

Qualifications

• 8–12 years of experience in CIAM implementations and support.
• Experience with Ping Advanced Identity Cloud or ForgeRock Identity Cloud is mandatory.
• Shift-based roster and strong collaboration skills required.

Responsibilities

• Analyze requirements for CIAM enhancements, solution design, and deployment.
• Handle L2/L3 tickets and onboarding of applications into CIAM platforms.
• Mentor CIAM associates and maintain Runbooks and SOPs.
• Drive automation to reduce manual tasks and improve productivity.

Skills

Ping AIC

ForgeRock

L2/L3 support

App onboarding

Education

BE in Computer Science or Information Security

Tools

Ping Access

ForgeRock OpenAM

OKTA

Entra ID

Job description

Role Summary

• Analyze requirements related to MINOR enhancements, solution design, implement, test and deploy
• Understand the solution architecture and design done by the engineering team for new business requirements. Clarify and transition seamlessly for Operations.
• Analyze and resolve L3, L2 tickets
• Application Onboarding in Ping AIC – Standard, out of the box patterns (SAML, OAUTH/OIDC, SCIM)
• Application customization – JavaScript driven
• Minimal experience in Workforce access management solutions like Entra ID
• Good understanding of MFA, Passwordless authentication (FIDO2) and Identity Proofing
• Triage & resolve production incidents, restore the service availability within SLA targets
• Identify manual repetitive tasks, tickets, process gaps. Plan to automate, reduce ticket volumes and improve productivity and efficiency.
• Maintain knowledge repository – Runbook, Playbook, Architecture/Design and SOP documents
• Mentor and guide the Security analysts and associates deployed for CIAM workstream
• Flexible working in shifts as per roster rotation.
• Cross-skilling, Up-skilling in other services under the scope of the CIAM operations team
• Motivate the team members to complete the certification related to Ping AIC or Entra ID

Beyond the above outcomes, driving continuous service improvements to automate the manual L1/1.5 tasks, Support Program, Project status updates with respect to the Access Management (CIAM, Workforce) operations workstream.

Requirements

Education Requirements

Minimum Bachelor’s Degree: BE degree in Computer Science, Information Security, or a related field.

Years of Experience

Minimum Years of Experience: 8-12 years

5-6 years of relevant implementation and support experience in Ping Advance Identity cloud or Ping Access/Ping Federate or ForgeRock Identity Cloud or ForgeRock Open AM.

Basic Qualifications

• 8-12 years of experience in implementation & operations support leveraging access management solution (Ping Advanced Identity Cloud or ForgeRock Identity Cloud or ForgeRock Open AM). Other CIAM solutions like OKTA, Ping Access/Ping Federate, Entra ID experience is acceptable, but Ping AIC or ForgeRock Identity Cloud experience (minimum 5-6 years) is mandatory.
• Working in shift model as per roster rotation strategy
• Team collaboration, Effective communication

Technical Skills

• Hands-on implementation & operations support experience in Ping Advanced Identity Cloud or ForgeRock Identity Cloud or ForgeRock Open AM. L2/L3 tickets, App Onboarding.

Preferred Qualifications

• CIAM Implementation and Operations support experience.
• Exposure to Workforce access management implementation and multi-factor authentication.
• Scripting and Java development experience