Senior Sales Manager-Retail(AI & Voice Bot)

Exotel Techcom Pvt Ltd; Bengaluru; On-site; INR 1,000,000 - 2,000,000; Full time

Job summary

Exotel Techcom Pvt Ltd is seeking a Sales Manager – Retail to manage enterprise sales cycles, selling AI-powered solutions to transform customer engagements. You will be responsible for acquiring new clients and expanding strategic accounts.

The ideal candidate has 4–12+ years of B2B sales experience, along with proficiency in AI and Voice Bot technologies. This role emphasizes consultative selling and outcome orientation, working closely with various stakeholders including CXOs.

Qualifications

• 4–12+ years of B2B sales experience, ideally in SaaS or managed services.
• Experience with AI and Voice Bots, CCaaS, or CPaaS solutions.
• Strong communication and solution-selling skills.

Responsibilities

• Own sales cycles across Retail accounts.
• Drive new customer acquisition and account expansion.
• Position AI & Voice Bots as solutions for CX improvement.
• Engage with CXOs and operations leaders.
• Lead pricing and contract negotiations.
• Collaborate with product and CX teams to close deals.
• Maintain pipeline hygiene and forecast accuracy.

Skills

B2B sales experience

Solution-selling

Executive communication skills

Exposure to AI and Voice Bots

Job description

About Us

Exotel is a leading provider of AI transformation to enterprises for customer engagement and experience. With over 20 billion annual conversations across Omni channel, voice, agents and bots, Exotel is trusted by more than 7000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education.

Customer expectations are evolving and businesses face the challenge of balancing the need for increased revenue, optimized costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering an AI-powered communication solution to address all three!

About the Role

At Exotel, we help leading banks and insurers transform customer conversations at scale. As a Sales Manager – Retail, you will own large, complex enterprise deals, selling AI-powered Voice Bots, Conversational AI, CCaaS, and CPaaS solutions. This is a quota-carrying, individual contributor role with full ownership of the enterprise sales cycle.

What You’ll Do

• Own end-to-end sales cycles across Retail (Zomato, Meesho, Fliplkart etc.) accounts
• Drive new logo acquisition and strategic account expansion
• Position AI & Voice Bots as levers for CX improvement, cost optimisation, and compliance
• Engage CXOs, Digital, CX, IT, and Operations leaders
• Lead discovery, solutioning, pricing, and contract negotiations
• Partner with Product, Pre-sales, and CX teams to close complex deals
• Maintain strong pipeline hygiene and forecast accuracy

Success Metrics

• Revenue and pipeline targets
• AI & Voice Bot deal contribution
• Deal size, win rates, and forecast accuracy

What We’re Looking For

• 4–12+ years of B2B sales experience (SaaS, platforms, or managed services)
• Exposure to AI, Voice Bots, Conversational AI, CCaaS, or CPaaS solutions
• Strong solution-selling, commercial, and executive communication skills

Who Will Succeed

• Professionals are comfortable selling AI with clear business outcomes
• Self‑driven, outcome‑oriented, and consultative in approach