Senior Sales Consultant- Holidays

HTIC Global; Ernakulam; On-site; INR 250,000 - 420,000; Full time

Job summary

HTIC Global in Kerala seeks an experienced travel professional to handle International Holiday packages from office. You will listen to customer requirements, present suitable packages, and convert leads into revenue while ensuring accurate information on GIT and FIT options.

The role requires knowledge of destinations, weather, culture, and travel details, with emphasis on budget, transport, and accommodation selection. You will coordinate with operations to fulfill promised services.

Qualifications

• 1+ year of experience handling international holiday packages.
• Ability to pitch right products and realize revenue from leads.
• Knowledge of cultures, destinations, weather, and geography.

Responsibilities

• Listen to customer requirements and pitch appropriate packages.
• Utilize leads and maximize conversions with minimal lead loss.
• Provide complete, error-free information about GIT and FIT packages.
• Educate customers on destinations, budgets, and timelines.
• Respond to inquiries about services and offerings.
• Advise on transport, accommodation, and transit options within budget.
• Explain cancellation policies and penalties.
• Coordinate handover to operations to ensure promised services.

Skills

Customer Service

Sales

Communication

Lead Conversion

Travel Knowledge

Tools

CRM Software

Job description

Experience : Minimum1 year experience in handling International Holiday packages

Work Model : Work From Office

Duties and responsibilities:

Primary:

• Listen attentively to customer’s requirements and pitch the right product and packages realizing them into revenue.
• Utilize the leads assigned and focus on increasing the customer base making the best possible conversions with minimum lead loss.
• Set realistic expectations with the customer by providing complete and error-free information about GIT and FIT packages and products.
• Gather knowledge about the culture, ethnicity, weather conditions, geographic layout etc of the holiday destinations and educate the customer while selling the holiday product

Secondary:

• Respond to inquiries about our company's services and offerings and understand client's requirements, including destinations, length of stay, and transit time.
• Suggest and select the most appropriate transport based on the available finances, requisite departure and arrival times, and preferred duration of transit.
• Inform customers about the cancellation policy, including salient dates and all penalties.
• Ensure the budget agreed upon is considered while selecting accommodation and transit options.
• Educate the customers on the activities involved in post sales and set the right expectations on timelines.
• Build rapport with the customer and focus on improving customer satisfaction.
• Research, explore and study different travel destination options including travel prices, customs, weather conditions, reviews etc.
• Be updated about new market trends and provide suggestions and feedback to the product team for more competitive options.
• Ensure customer makes the payment as defined in the SOP and adhere to the process
• Build confidence and trust among the customers and always be patient to answer their queries
• Handover the travel requirements clearly to the operations team and ensure all services are provided as promised