Senior Sales Associate

Lenskart; Dadri, Gurugram District, Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

Lenskart in Dadri, Uttar Pradesh is seeking a Senior Sales Associate to deliver an exceptional customer experience and support the store in achieving its sales and business objectives.

You will understand customer requirements, recommend suitable eyewear solutions, and maintain high standards of service while contributing to overall store performance. Strong English communication and a customer‑first attitude are essential.

Qualifications

• Well-groomed and professionally presented.
• Strong verbal communication skills with good command of English.
• Confident and comfortable interacting with customers.
• Customer-oriented with a service-focused approach.

Responsibilities

• Welcome and engage with customers entering the store.
• Understand customer requirements and recommend suitable eyewear solutions.
• Provide a professional and personalized customer experience.
• Address customer queries and assist in resolving concerns appropriately.
• Drive sales and achieve assigned individual and store targets.
• Demonstrate strong product knowledge and communicate product benefits.
• Maintain high standards of store presentation, product display, and cleanliness.
• Support the Store Manager in smooth day-to-day store operations.
• Work collaboratively with other team members to deliver a consistent customer experience.

Skills

Customer engagement

Product knowledge

English communication

Team collaboration

Job description

Title Senior Sales Associate
Reporting to Store Manager / Store Director

About Lenskart

With a mission to give India a vision, Lenskart is India's fastest-growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses, and sunglasses, all equipped with customers' eye powers.

About the Role

A Senior Sales Associate is responsible for delivering an exceptional customer experience while supporting the store in achieving its sales and business objectives. The role involves understanding customer requirements, providing appropriate product recommendations, maintaining high standards of service, and contributing to the overall performance and presentation of the store.

Responsibilities

Customer Experience

• Welcome and engage with customers entering the store.
• Understand customer requirements and recommend suitable eyewear solutions.
• Provide a professional and personalized customer experience.
• Address customer queries and assist in resolving concerns appropriately.
• Maintain a customer-first approach throughout the sales journey.

Sales & Business Performance

• Drive sales and achieve assigned individual and store targets.
• Demonstrate strong product knowledge and effectively communicate product benefits to customers.
• Identify customer needs and recommend relevant products and solutions.
• Support the team in achieving store-level business objectives.
• Contribute to improving customer conversions and overall store performance.

Store Operations

• Ensure adherence to Lenskart's retail processes and SOPs.
• Maintain high standards of store presentation, product display, and cleanliness.
• Ensure products and merchandise are handled and displayed appropriately.
• Support the Store Manager in smooth day-to-day store operations.
• Ensure accurate and timely completion of assigned operational activities.

Team Contribution

• Work collaboratively with other team members to deliver a consistent customer experience.
• Support and guide fellow associates when required.
• Demonstrate a positive and professional approach on the store floor.
• Contribute to maintaining a high-performance and customer-focused store environment.

Personal Attributes & Competencies

• Well-groomed and professionally presented.
• Strong verbal communication skills with good command of English.
• Confident and comfortable interacting with customers.
• Customer-oriented with a service-focused approach.
• Positive, courteous, and professional in behaviour.
• Strong interpersonal skills and ability to build rapport with customers.
• Willingness to learn and adapt to the retail environment.
• Ownership-oriented and committed to delivering results.