Senior Reservation Executive

M S ROYAL TOUR & TRAVEL (INDIA) PRIVATE LIMITED; Gorakhpur District; On-site; INR 420,000 - 700,000; Full time

Benefits offered by this job

Professional career growth

Exposure to international markets

Supportive working environment

Performance-based incentives

Industry training

Job summary

Royal Tours Group, a leading travel company, is hiring a Senior Reservation Executive for our Gorakhpur head office. You will handle international and domestic hotel reservations, holiday packages, and comprehensive travel bookings across FIT/GIT, luxury, and corporate segments.

You will coordinate with DMCs, hotels, and suppliers, prepare quotations and itineraries, negotiate rates, and ensure timely confirmations.

Qualifications

• Minimum 3 years of relevant travel industry experience.
• Knowledge of international destinations, hotel reservations, and holiday packages.
• Experience with FIT/GIT reservations and supplier coordination.
• Proficient in travel portals, B2B booking systems, and Microsoft Excel.
• Excellent English communication, negotiation, and problem-solving skills.
• Ability to manage multiple bookings independently under deadlines.
• Experience with international outbound travel operations preferred.

Responsibilities

• Manage international and domestic hotel reservations, holiday packages, and bookings.
• Handle FIT, GIT, family, luxury, and corporate travel reservations.
• Coordinate with international DMCs, hotels, suppliers, and partners.
• Prepare quotations, itineraries, package costing, and confirmations.
• Negotiate rates and ensure timely confirmations.
• Manage amendments, cancellations, refunds, and supplier follow-ups.
• Maintain reservation records, payment schedules, and documents.
• Coordinate with sales and operations for seamless service.
• Resolve booking-related issues professionally.
• Respond promptly to customer and B2B partner enquiries.

Skills

English communication

Negotiation

Problem solving

Multi-tasking

Tools

Amadeus

Galileo

Sabre

Microsoft Excel

Job description

Company: Royal Tour & Travel (India) Private Limited (Royal Tours Group)

Location: Gorakhpur, Uttar Pradesh, India

Employment Type: Full-Time | On-Site

Department: Reservations & Operations

Experience Required: 3–7 Years (Travel Industry Experience Mandatory)

We're Hiring – Senior Reservation Executive

About Royal Tours Group

Royal Tours Group is an established travel and tourism company with over 17 years of industry experience, specialising in international and domestic holiday packages, FIT/GIT tours, luxury travel, corporate travel, MICE, hotel reservations, and airline ticketing.

With a strong network of over 2,000 travel trade partners and international tourism partnerships, we are expanding our operations team and looking for an experienced, motivated Senior Reservation Executive to join our Gorakhpur head office.

Key Responsibilities

• Manage international and domestic hotel reservations, holiday packages, and travel bookings.
• Handle FIT, GIT, family, luxury, and corporate travel reservations.
• Coordinate with international DMCs, hotels, suppliers, and travel partners.
• Prepare quotations, itineraries, package costing, and booking confirmations.
• Negotiate competitive rates and ensure timely confirmation of services.
• Manage booking amendments, cancellations, refunds, and supplier follow-ups.
• Maintain accurate reservation records, payment schedules, and booking documentation.
• Coordinate closely with the sales and operations teams to ensure seamless customer service.
• Resolve booking-related issues professionally and efficiently.
• Ensure timely responses to customer and B2B partner enquiries.

Candidate Requirements

• Minimum 3 years of relevant experience in a travel agency, tour operator, DMC, or travel management company.
• Strong knowledge of international destinations, hotel reservations, and holiday packages.
• Practical experience handling FIT/GIT reservations and supplier coordination.
• Good understanding of travel portals, B2B booking systems, and Microsoft Excel.
• Excellent English communication, negotiation, and problem-solving skills.
• Ability to manage multiple bookings independently under deadlines.
• Knowledge of GDS systems such as Amadeus, Galileo, or Sabre will be an added advantage.
• Candidates with experience in international outbound travel operations will be preferred.

Salary & Benefits

Salary: Competitive and negotiable based on experience, skills, and interview performance.

Benefits:

• Professional career growth opportunities.
• Exposure to international tourism markets and global travel partners.
• Supportive and professional working environment.
• Performance-based incentives, subject to company policy.
• Opportunities for professional development and industry training.

Hiring Process

• Application and CV screening.
• Initial HR discussion.
• Technical interview and practical reservation knowledge assessment.
• Final management interview and offer discussion.

Applicant Privacy

Candidate information and resumes will be used solely for recruitment and selection purposes. Personal information will be handled confidentially and shared only with authorised personnel involved in the hiring process.

• Join Royal Tours Group and build your career with a growing international travel company!