Senior Renewals Advisor

Nivabupa; Dadri; On-site; INR 240,000 - 420,000; Full time

Job summary

Nivabupa in India seeks a target-driven renewal specialist to achieve renewal targets while safeguarding service levels and customer satisfaction. You will engage customers through inbound and outbound calls to inform about renewals and facilitate payments.

The role focuses on productivity, compliance, and quality—maintaining low cheque bounce rates, cross-selling, and ensuring wrap-up times under 30 seconds, while coordinating with Finance to reconcile payments.

Responsibilities

• Shift focus from top line driven effort to managing input levers like increasing efficiency
• Manage personal workloads efficiently and create opportunities to achieve renewal persistency
• Capacitate, drive productivity and performance
• Make outbound calls to inform customers about renewals
• Ensure minimum productivity standards are met at all times
• Maintain cheque bounce below 2%
• Cross-sell/up-sell products
• Build work culture of zero tolerance towards non-compliance and misconduct
• Maintain quality scores above 85% and ensure improvement
• Arrange for payment instrument collection, collect payments through online channels and reconcile payments with Finance
• Establish minimum hygiene around compliance and code of conduct
• Minimize wrap up time and maintain it below 30 seconds

Job description

Permanent

Job Description

JOB SUMMARY:

To achieve renewal targets, whilst ensuring service levels and customer satisfaction remain paramount.

Responsible for renewal targets through customer interaction on Inbound/Outbound.

KEY RESPONSIBILITIES:

• Shift focus from top line driven effort to managing inputlevers like increasing efficiency
• To manage personal workloads efficiently & createopportunities to achieve and increase renewal persistency.
• Capacitate, drive productivity and performance
• The team is primarily responsible for making outbound callsto customer to inform him/her about the renewals,
• To ensure minimum productivity standards are met at alltimes.
• Maintain cheque bounce below 2 %
• Cross sell/up sell products
• Build work culture of zero tolerance towards non-complianceand misconduct
• Maintain quality scores above 85% and ensure improvement.
• arrange for payment instrument collection, collect paymentthrough online channels and reconcile payments receivedwith the Finance teams
• Establish minimum hygiene around compliance and code ofconduct.
• Minimize the wrap up time and maintain it below 30 seconds

Job Snapshot

Updated Date

11-12-2025

Job ID

MB_JOB_4900

Department

Call Center Team

Location