Customer Service

Shaadi.com; Chennai; On-site; INR 260,000 - 380,000; Full time

Job summary

Duruper in Chennai seeks customer-focused professionals to manage customer interactions, handle service-related queries and drive renewal activities. You will maintain positive customer relationships, ensure satisfaction and encourage customers to renew or continue services, while working in rotational shifts and coordinating with the CRM system to update call details and renewal status.

Experience in customer service or renewals and fluency in English and Tamil are required, along with

Qualifications

• HSC Pass or Graduate is required.
• Minimum 1 year of experience in Customer Service or Renewals.
• Fluency in English and Tamil is mandatory.
• Good verbal communication and customer-handling skills.
• Ability to manage customer queries and follow up on renewal opportunities.
• Willingness to work in rotational shifts and rotational weekday offs.

Responsibilities

• Handle inbound and outbound customer calls regarding service-related queries and renewals.
• Connect with existing customers to explain renewal plans, benefits and available offers.
• Follow up with customers to ensure timely renewals and service continuity.
• Address customer complaints, queries and concerns professionally.
• Identify customer requirements and provide appropriate solutions.
• Maintain positive customer relationships and improve customer retention.
• Update customer information, call details and renewal status in the CRM system.
• Achieve assigned customer service, renewal and performance targets.

Skills

English Tamil fluency

Communication skills

Customer service

CRM system usage

Education

HSC or Graduate

Tools

CRM systems

Job description

Job Summary

We are looking for customer-focused professionals to manage customer interactions, handle service-related queries, and drive renewal activities. The candidate will be responsible for maintaining customer relationships, ensuring customer satisfaction and encouraging customers to continue or renew their services.

Roles & Responsibilities

• Handle inbound and outbound customer calls regarding service-related queries and renewals.

• Connect with existing customers to explain renewal plans, benefits and available offers.

• Follow up with customers to ensure timely renewals and service continuity.

• Address customer complaints, queries and concerns professionally.

• Identify customer requirements and provide appropriate solutions.

• Maintain positive customer relationships and improve customer retention.

• Update customer information, call details and renewal status in the CRM system.

• Achieve assigned customer service, renewal and performance targets.

Mandatory Requirements

• HSC Pass / Graduate.

• Minimum 1 year of experience in Customer Service or Renewals.

• Fluency in English and Tamil is mandatory.

• Good verbal communication and customer-handling skills.

• Ability to manage customer queries and follow up on renewal opportunities.

• Willingness to work in rotational shifts and rotational weekday offs.