Senior Quality Manager (F&A)

Golden Opportunities; Bengaluru; On-site; INR 900,000 - 2,100,000; Full time

Job summary

Golden Opportunities is seeking a Quality Lead Finance & Accounting to drive process improvement, analytics, and stakeholder collaboration across engagements. The role focuses on Lean/Six Sigma enabled transformations, governance, and capability building within a global quality framework.

The incumbent will lead large teams, partner with delivery and clients, and guide end-to-end quality initiatives in F&A operations to improve productivity and accuracy.

Qualifications

• 15+ years BPM/Shared Services experience.
• 5+ years in Quality Management within Finance & Accounting operations.
• Proven experience managing quality assurance frameworks and process improvement programs.
• Experience with transitioned accounts and driving quality interventions in early engagements.

Responsibilities

• Identify, analyze and implement improvement opportunities to address recurring business challenges.
• Drive process effectiveness and efficiency initiatives using Lean, Six Sigma, and other quality methodologies.
• Lead continuous improvement programs focused on productivity, accuracy, customer satisfaction, and business outcomes.
• Support digitization and modernization initiatives to enhance operational performance and adoption of digital tools.
• Analyze complex operational and performance data to derive actionable insights.
• Provide leadership teams with quality and process performance reports.
• Partner with delivery teams to drive optimization initiatives, effort estimation, planning and execution.
• Represent the Quality function during leadership reviews, audits, governance meetings, and client visits.
• Lead and mentor large quality teams across engagements.
• Identify capability gaps and drive training interventions with Training/Knowledge Management teams.

Skills

Process improvement

Quality management

Lean Six Sigma

Data analytics

Stakeholder management

Leadership

Education

Bachelor's degree in Commerce/Finance/Accounting/Business Admin

Quality certifications (Lean/Six Sigma)

Tools

SAP

Oracle

Job description

Candidate Specification:

Candidates must have 15+ years of Experience

Job Description: Quality Lead Finance & Accounting

Key Responsibilities

Process Improvement & Transformation

• Identify, analyze, and implement improvement opportunities to address recurring business challenges.
• Drive process effectiveness and efficiency initiatives using Lean, Six Sigma, and other quality methodologies.
• Lead continuous improvement programs focused on productivity, accuracy, customer satisfaction, and business outcomes.
• Support digitization and modernization initiatives to enhance operational performanceand adoption of digital tools.

Analytics & Business Insights

• Analyze complex operational and performance data to derive actionable businessinsights.
• Provide leadership teams with meaningful quality and process performance reports.
• Identify operational risks, challenges, and mitigation strategies proactively.

Stakeholder Management

• Partner with delivery teams to drive optimization initiatives, effort estimation, planning, and execution.
• Collaborate with clients and internal stakeholders to manage change and implement process design enhancements.
• Represent the Quality function during senior leadership reviews, audits, governancemeetings, and client visits.

Team Leadership & Capability Building

• Lead and mentor large quality teams across engagements.
• Work closely with Training and Knowledge Management teams to identify capability gaps and drive training interventions.
• Foster collaboration with global quality teams and business stakeholders to ensuresuccessful execution of quality objectives.

Required Qualifications

Education

• Bachelor's degree in Commerce, Finance, Accounting, Business Administration, or a related discipline.
• Professional certifications in Quality Management, Lean, or Six Sigma are preferred.

Experience

• Minimum 15+ years of overall BPM/Shared Services experience.
• Minimum 5+ years of relevant experience in Quality Management within Finance & Accounting operations.
• Proven experience managing quality assurance frameworks and process improvementprograms.
• Experience working with transitioned accounts and driving quality interventions during early engagement stages.

Technical & Functional Expertise

• Strong understanding of end-to-end Finance & Accounting processes.
• Experience working with leading ERP platforms such as:
• SAP / Oracle Other enterprise finance systems
• Expertise in quality control methodologies, process audits, metric management, andgovernance frameworks.
• Knowledge of digital transformation and automation initiatives within F&A operations.

Preferred Qualifications

• Six Sigma
• Black Belt certification.
• Lean
• Practitioner certification.
• Experience leading enterprise-wide transformation and continuous improvement projects.

Key Competencies

• Strategic Thinking
• Leadership & People Management
• Problem Solving & Root Cause Analysis
• Data Analytics & Reporting
• Client Relationship Management.