Senior Quality Manager (F&A) - GO/JC/4715/2026

Golden Opportunities; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Golden Opportunities in Bengaluru seeks a Senior Quality Manager (F&A) to lead QA, process improvement, and transformation across Finance & Accounting operations. The role demands 15+ years BPM/Shared Services experience with 5+ years in Quality Management, and a track record of delivering QA frameworks and digitization initiatives.

You will mentor large teams, partner with delivery and clients, and represent quality in senior governance, audits, and change programs.

Qualifications

• 15+ years BPM/Shared Services experience.
• 5+ years in Quality Management within Finance & Accounting.
• Proven experience implementing QA frameworks and process improvements.

Responsibilities

• Identify and implement process improvement opportunities using quality methodologies.
• Lead analytics and reporting on quality and process performance.
• Partner with delivery teams and clients to drive optimization and change.
• Represent quality in senior leadership reviews and governance meetings.
• Mentor large quality teams and coordinate with knowledge management.

Skills

Process Improvement

Lean

Six Sigma

Quality Management

Data Analytics

Stakeholder Management

Leadership

Governance

Education

Bachelor's degree in Commerce/Finance/Accounting/Business Administration

Quality/Lean/Six Sigma certifications

Tools

SAP

Oracle

Other enterprise finance systems

Job description

Job Title: - Senior Quality Manager (F&A)

Location: Bengaluru

Candidate Specification: Candidates must have 15+ years of Experience

Job Description: Quality Lead – Finance & Accounting

Key Responsibilities

• Process Improvement & Transformation
  • Identify, analyze, and implement improvement opportunities to address recurring business challenges.
  • Drive process effectiveness and efficiency initiatives using Lean, Six Sigma, and other quality methodologies.
  • Lead continuous improvement programs focused on productivity, accuracy, customer satisfaction, and business outcomes.
  • Support digitization and modernization initiatives to enhance operational performance and adoption of digital tools.
• Analytics & Business Insights
  • Analyze complex operational and performance data to derive actionable business insights.
  • Provide leadership teams with meaningful quality and process performance reports.
  • Identify operational risks, challenges, and mitigation strategies proactively.
• Stakeholder Management
  • Partner with delivery teams to drive optimization initiatives, effort estimation, planning, and execution.
  • Collaborate with clients and internal stakeholders to manage change and implement process design enhancements.
  • Represent the Quality function during senior leadership reviews, audits, governance meetings, and client visits.
• Team Leadership & Capability Building
  • Lead and mentor large quality teams across engagements.
  • Work closely with Training and Knowledge Management teams to identify capability gaps and drive training interventions.
  • Foster collaboration with global quality teams and business stakeholders to ensure successful execution of quality objectives.

Required Qualifications

• Education
  • Bachelor's degree in Commerce, Finance, Accounting, Business Administration, or a related discipline.
  • Professional certifications in Quality Management, Lean, or Six Sigma are preferred.
• Experience
  • Minimum 15+ years of overall BPM/Shared Services experience.
  • Minimum 5+ years of relevant experience in Quality Management within Finance & Accounting operations.
  • Proven experience managing quality assurance frameworks and process improvement programs.
  • Experience working with transitioned accounts and driving quality interventions during early engagement stages.
• Technical & Functional Expertise
  • Strong understanding of end-to-end Finance & Accounting processes.
  • Expertise in quality control methodologies, process audits, metric management, and governance frameworks.
  • Knowledge of digital transformation and automation initiatives within F&A operations.
• Experience Working With Leading ERP Platforms Such As
  • SAP
  • Oracle
  • Other enterprise finance systems

Preferred Qualifications

• Six Sigma Black Belt certification.
• Lean Practitioner certification.
• Experience leading enterprise-wide transformation and continuous improvement projects.

Key Competencies

• Strategic Thinking
• Leadership & People Management
• Problem Solving & Root Cause Analysis
• Data Analytics & Reporting
• Client Relationship Management