Senior Quality Analyst - Software Development Engineer in Test (UI and API Automation)

American Express Global Business Travel; Bengaluru; On-site; INR 3,200,000 - 6,000,000; Full time

Benefits offered by this job

Health insurance

Travel perks

Inclusion programs

Job summary

American Express Global Business Travel in Bangalore seeks a Senior Quality Analyst - SDET with 8–12 years of QA experience, including 4+ years of hands-on automation in Selenium and REST API automation. The role designs scalable automation for UI and API, integrates into CI/CD, and promotes QA best practices in Agile teams.

The candidate will work in 2nd shifts (3:00 PM IST to 12:00 AM IST) with occasional weekends and must be willing to be in the Bangalore office at least 3 days a week.

Qualifications

• Selenium WebDriver expertise and REST API automation experience.
• Hands-on automation in UI and API with CI/CD integration.
• Leadership: 2–4 years leading QA teams in Agile environments.
• 8–12 years QA experience with 4+ years automation; Bangalore office preferred.

Responsibilities

• Define test strategy across UI automation, API automation, and regression.
• Oversee Selenium framework health and improve coverage.
• Ensure RTM for complex workflows and support SIT/UAT/production validation.
• Lead defect triage and mitigate production defects.
• Report quality metrics and coordinate with Product, BA, Eng, and DevOps.
• Leverage TMC travel domain knowledge for bookings and back-office processes.

Skills

Selenium WebDriver

REST API automation

CI/CD integration

SQL for backend validation

JIRA & Confluence

QA leadership

Tools

Jenkins

Azure DevOps

REST Assured

Job description

Quality Analyst – SDET (UI + API Automation)

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. We are seeking a Senior Quality Analyst - SDET with approximately 8 years of QA experience, including at least 4+ years of strong hands‑on automation experience in Selenium and REST API automation. The ideal candidate will design and maintain scalable automation frameworks for both UI and API layers, integrate automation into CI/CD pipelines, and drive quality engineering best practices in Agile environments.

What You’ll Do

Test Strategy & Planning

Define overall test strategy across functional, UI automation, API automation, regression, and integration testing. Develop release‑level test plans and quality gates. Define entry/exit criteria and automation roadmap. Ensure alignment with Agile/Scrum methodology.

Automation Governance

Oversee Selenium automation framework health. Improve automation coverage and reduce manual regression. Ensure REST API automation coverage. Integrate automation suites into CI/CD pipelines. Reduce flaky tests and improve test stability.

Functional & Domain Oversight

Ensure complete test coverage for complex workflows and integration flows. Support SIT, UAT, and production validation. Maintain strong requirement‑to‑test traceability (RTM).

Defect & Risk Management

Lead defect triage meetings. Analyze defect trends and identify systemic issues. Ensure minimal production defect leakage. Define risk mitigation strategies for high‑impact releases.

Stakeholder Communication

Act as primary QA point of contact for Product, BA, and Engineering teams. Provide quality metrics and dashboard reporting. Present automation progress and release readiness. Collaborate with DevOps for CI/CD optimization.

TMC / Travel Domain Advantage

Experience in Travel Management Company (TMC) environments. Understanding of booking lifecycle platforms and mid‑office/back‑office systems. Knowledge of ticketing, exchanges, refunds workflows. Experience with reconciliation and financial validations. Familiarity with GDS integrations (Amadeus, Sabre, Travelport).

What We’re Looking For

Automation & Technical

Strong knowledge of Selenium WebDriver. REST API automation experience (REST Assured preferred). Framework design experience. CI/CD integration (Jenkins / Azure DevOps). SQL for backend validation. Experience with JIRA & Confluence.

Leadership & Soft Skills

2–4 years’ experience leading QA teams. Strong planning and coordination ability. Excellent stakeholder communication. Ability to manage parallel releases. Risk identification and mitigation mindset. Experience.

Experience Requirements

8–12 years total QA experience. 4+ years of hands‑on automation experience. 2+ years leading or mentoring QA teams. Experience in enterprise or product‑based environments. TMC / Travel domain experience preferred. Must be willing and able to work in 2nd shifts (3:00 PM IST to 12:00 AM IST) and occasional weekends as required. Must be willing to work from the Bangalore office location minimum 3 days in a week.

Success Metrics

Increased automation coverage (%). Reduced regression cycle time. Low production defect leakage. On‑time release readiness. Improved team productivity. Stable CI/CD test execution.

Location

Bangalore, India

Benefits & Perks

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more!

A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

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What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;