Quality Analyst – SDET (UI + API Automation)

American Express Global Business Travel; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

American Express Global Business Travel in Bengaluru is seeking a Senior Quality Analyst - SDET with 2+ years QA experience and 2+ years automation using Selenium and REST API. You will design scalable automation frameworks for UI and API, integrate with CI/CD, and promote quality practices in Agile teams.

You will define test strategies, create release-level plans, manage automation roadmap, and collaborate with Product, BA, and Engineering to ensure release readiness.

Qualifications

• 3+ years total QA experience.
• 2+ years hands-on automation with Selenium and API testing.
• Experience in enterprise or product-based environments.
• 2nd shifts (3:00 PM - 12:00 AM IST) and Bangalore office presence required.
• Travel domain or TMC experience preferred.

Responsibilities

• Define test strategy across functional, UI automation, API automation, regression and integration testing.
• Develop release-level test plans and quality gates.
• Oversee Selenium automation framework health and improve coverage.
• Coordinate with Product, BA, and Engineering and report quality metrics.
• Lead defect triage and analyze trends; drive quality engineering practices in Agile environments.
• Support SIT, UAT, and production validation.

Skills

Selenium WebDriver

REST API automation

SQL

JIRA

Confluence

CI/CD

Tools

REST Assured

Jenkins

Git

Job description

We are seeking a Senior Quality Analyst - SDET with approximately 2+ years of QA experience, including at least 2+ years of strong hands-on automation experience in Selenium and REST API automation. The ideal candidate will design and maintain scalable automation frameworks for both UI and API layers, integrate automation into CI/CD pipelines, and drive quality engineering best practices in Agile environments.

What You’ll Do

• Define overall test strategy across functional, UI automation, API automation, regression, and integration testing.
• Develop release-level test plans and quality gates.
• Define entry/exit criteria and automation roadmap.
• Ensure alignment with Agile/Scrum methodology.

Automation Governance

• Oversee Selenium automation framework health.
• Improve automation coverage and reduce manual regression.
• Reduce flaky tests and improve test stability.

Functional & Domain Oversight

• Ensure complete test coverage for complex workflows and integration flows.
• Support SIT, UAT, and production validation.
• Maintain strong requirement-to-test traceability (RTM).
• Lead defect triage meetings.
• Analyze defect trends and identify systemic issues.
• Define risk mitigation strategies for high-impact releases.

Stakeholder Communication

• Act as primary QA point of contact for Product, BA, and Engineering teams.
• Provide quality metrics and dashboard reporting.
• Present automation progress and release readiness.Collaborate with DevOps for CI/CD optimization.

TMC / Travel Domain Advantage

• Experience in Travel Management Company (TMC) environments.
• Understanding of booking lifecycle platforms and mid-office/back-office systems.
• Knowledge of ticketing, exchanges, refunds workflows.
• Experience with reconciliation and financial validations.
• Familiarity with GDS integrations (Amadeus, Sabre, Travelport).

What We’re Looking For

Automation & Technical

• Strong knowledge of Selenium WebDriver.
• REST API automation experience (REST Assured preferred).
• SQL for backend validation.
• Experience with JIRA & Confluence.

Leadership & Soft Skills

• Strong planning and coordination ability.
• Ability to manage parallel releases.
• Risk identification and mitigation mindset.

Experience Requirements

• 3+ years total QA experience.
• 2+ years of hands-on automation experience.
• Experience in enterprise or product-based environments.
• TMC / Travel domain experience preferred.
• Must be willing and able to work in 2nd shifts (3:00 PM IST to 12:00 AM IST) and occasional weekends as required.
• Must be willing to work from the Bangalore office location minimum 3 days in a week.