TechOps Commercial Project Manager

Delta Technology Hub; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Medical insurance

Transportation to office

Meals at cafeteria

Travel opportunities and privileges

Car lease program

Paid time off

Parental benefits

National pension scheme

Job summary

Delta Air Lines’ Delta TechOps Bangalore seeks a Commercial Project Manager to analyze data, generate actionable reports, and build metrics and scorecards to drive growth and efficiency. You will collaborate with cross-functional teams to design scalable processes, implement next-generation decision support, and document knowledge artifacts for sustained performance.

Preferred focus on Aviation/MRO projects; strong Excel, Power BI/SQL, and BI tool experience; excellent communication and

Qualifications

• Bachelor’s degree with 7+ years in MRO/aviation.
• Experience leading Aviation Technology projects with MRO focus.
• Cross-functional teamwork experience.
• Proven process improvement track record with measurable results.
• Strong business acumen and analytical skills.
• Excellent written and oral communication; stakeholder management.
• Advanced MS Excel, PowerPoint, Word, Visio, MS Access.
• Experience with SAP, Hyperion, SAS, Tableau, SQL; Teradata/SQL Server.
• Self-starter, able to work in team or independently.
• Customer-focused with internal and external stakeholders.

Responsibilities

• Analyze data and create actionable reports.
• Develop periodic metrics and scorecards.
• Analyze existing processes and identify improvement opportunities.
• Develop next-generation decision support, analytics and process improvements.
• Document and maintain knowledge artifacts and processes.

Skills

MRO/Aviation experience

Aviation tech projects

Cross-functional teamwork

Process improvement

Analytical skills

Communication and presentation

MS Office & data tools

SAP/Hyperion/Tableau/SQL

Self-starter

Education

Bachelor's degree

Tools

SAP

Hyperion

SAS

Tableau

SQL

Teradata/SQL Server

Job description

How You’ll Help Us Keep Climbing (Overview & Key Responsibilities)

Delta TechOps is on a journey to achieve strong double‑digit growth and accretive margins year over year as we continue to target tripling our revenues into the next decade. This feat can only be achieved by developing, selling, and carrying out strategic and creative solutions for our TechOps Commercial customers.

The Commercial Project Manager supports the Commercial Services team and is responsible for analyzing data and creating actionable reports, developing periodic metrics and scorecards, analyzing existing processes and identifying opportunities for improvement. The role works with team members to develop and implement efficient and scalable processes to achieve desired results and improve the organization’s effectiveness. The manager develops next‑generation decision support, analytics and process improvements based on statistical analysis of historical data, predictive modeling, benchmarking, and scenario analysis. The manager ensures all key knowledge artifacts and processes are well documented and maintained.

What You Need To Succeed (Minimum Qualifications)

• Bachelor’s degree with at least 7 years of relevant MRO / aviation work experience.
• Experience leading Aviation Technology projects with MRO focus.
• Demonstrated ability to work with cross‑functional teams.
• Process improvement experience with a solid track record of achieving positive results.
• Strong business acumen and operational, technical, and analytical skills including structured problem solving and quantitative analysis.
• Strong interpersonal and time management skills; exceptional analytical skills.
• Strong customer focus (internal and external).
• Advanced skills with MS Excel, PowerPoint, Word, Visio, MS Access.
• Software experience with SAP, Hyperion, SAS, Tableau, SQL, databases such as Teradata and SQL Server.
• Ability to solve problems at both conceptual and practical levels. Must be a self‑starter able to work in a team environment as well as on individual efforts.
• Highly proficient in written and oral communications and able to produce concise, relevant presentations for senior leaders.

Behavioral Competencies

• Lead initiatives with high accountability; create a collaborative environment with a solution‑based approach.
• Serve as a trusted advisor and mentor for the team offering technical advice.
• Communicate with precision, engaging team and stakeholders to build trust and reliable working relationships across cross‑functional teams and geographies enabling organizational alignment.
• Set priorities with the team by understanding interdependence, inspiring team members with consistent focus, quality output, and timelines.
• Constantly keep oneself updated on current technology & trends to drive innovative decisions through piloting forward‑thinking approaches to complex problems in one’s own area of work.
• Inquisitive to understand customer priorities and business challenges while creating value for technical solutions.

What Will Give You a Competitive Edge (Preferred Qualifications)

• Preferred Aviation / MRO experience.

About The Company

Delta Air Lines is headquartered in Atlanta, Georgia, and is known for its operational excellence and award‑winning customer service. The airline is recognized globally for its performance, culture, and operational excellence.

About The Delta Technology Hub (DTH), Bangalore

The DTH is a world‑class business capability center that transforms how Delta Air Lines operates and provides world‑class travel experiences to its customers through innovation and cutting‑edge methodologies. It supports technology‑led transformation and has been recognized as a great place to work in India.

Why join?

• Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
• Deepen your knowledge by taking part in multifaceted learning and development programs – exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG partnerships.
• Immerse yourself in an employee‑centric culture.
• Develop deep and broad business acumen on airline operations while retaining focus on cutting‑edge technology‑driven solutions.
• Avail a full range of benefits that support you and your family: medical insurance, transportation to and from the DTH office, complementary cafeteria meals, special travel opportunities and travel privileges, car lease program, paid time off, parental benefits, and national pension scheme.

For more information, visit www.deltatechhub.com