TechOps Commercial Products Sales Support Manager

Delta Technology Hub; Bengaluru; On-site; INR 1,050,000 - 1,400,000; Full time

Benefits offered by this job

Medical Insurance

Transportation to and from the office

Complementary Cafeteria Meals

Travel Privileges

Job summary

Delta Technology Hub in Bengaluru is looking for a Commercial Project Manager to analyze data, create actionable reports, and support process improvements. Candidates must have a Bachelor's degree and at least 5 years of MRO/aviation experience.

Key responsibilities include developing metrics, enhancing organizational effectiveness, and solutions driven by data analysis. The role offers substantial career growth opportunities in the thriving aviation sector.

Qualifications

• At least 5 years of relevant MRO / aviation work experience.
• Ability to solve problems at both conceptual and practical levels.
• Exceptional analytical skills.

Responsibilities

• Support the Commercial Services team by analyzing data and creating reports.
• Develop periodic metrics and scorecards.
• Identify opportunities for process improvement.

Skills

Aviation Technology projects

Process improvement

Analytical skills

Customer focus

Team Leadership

MS Excel

SQL

Education

Bachelor's degree

Tools

MS Access

Tableau

Hyperion

Job description

Overview

How You\'ll Help Us Keep Climbing (Overview & Key Responsibilities)

Delta TechOps is on a journey to achieve strong double-digit growth and accretive margins year over year as we continue to target tripling our revenues into the next decade. This feat can only be achieved by developing, selling, and carrying out strategic and creative solutions for our TechOps Commercial customers. The Commercial Project Manager supports the Commercial Services team and is responsible for analyzing data and creating actionable reports, developing periodic metrics and scorecards, analyzing existing processes and identifying opportunities for improvement. Work with team members to develop and implement efficient and scalable processes to achieve desired results and improve the organization’s effectiveness. Develop next-generation decision support, analytics and process improvements based on statistical analysis of historical data, predictive modeling, benchmarking, and scenario analysis. Ensure all key knowledge artifacts and processes are well documented and maintained.

What You Need To Succeed (Minimum Qualifications)

• Bachelor\'s degree with at least 5 years of relevant MRO / aviation work experience.
• Experience leading Aviation Technology projects with MRO focus.
• Demonstrated ability to work with cross-functional teams.
• Process improvement experience with a solid track record of achieving positive results
• Strong business acumen possessing strong operational, technical, and analytical skills including structured problem solving and quantitative analysis
• Strong interpersonal and time management skills. Exceptional analytical skills.
• Strong customer focus (internal and external).
• Advanced skills with MS Excel, PowerPoint, Word, Visio, MS Access.
• Software experience with SAP, Hyperion, SAS, Tableau, SQL, Databases such as Terradata and SQL Server.
• Ability to solve problems at both conceptual and practical levels. Must be a self-starter able to work in a team environment as well as on individual efforts.
• Highly proficient in written and oral communications and able to produce concise, relevant presentations for senior leaders
• Experience in Team Leadership: Managed, mentored, coached and developed teams, fostering a collaborative and creative work environment
• Experience in Resource Allocation, Capacity Planning & Resource utilization
• Experience in Performance Management by providing regular performance feedback, recognizing achievements and addressing areas for improvement.

Behavioral Competencies

• Ability to champion a collaborative environment by empowering team members, demonstrating resilience, being inclusive and building a culture of trust.
• Ability to build and sustain robust networks across internal and external stakeholders.
• Being a coach/mentor/advisor to drive continuous team development and growth.
• Use systemic thinking to drive business results and strategic decisions that enhance organizational outcomes.
• Ability to advocate for customer-focused innovations, model empathy in decision-making, inspiring others to approach problems from the customer’s perspective and decisions that reflect an uncompromising commitment to customer safety, fostering trust and loyalty.

What Will Give You a Competitive Edge (Preferred Qualifications)

• Preferred Aviation / MRO experience

About The Company

What started as a humble, little aerial crop-dusting operation called Huff Daland Dusters in 1924 has now grown into the U.S. global airline leader in safety, innovation, reliability, and customer experience. Headquartered in Atlanta, Georgia, Delta Air Lines is known for its operational excellence and award-winning customer service.

Powered by our employees worldwide, Delta has led the airline industry in operational excellence for a decade while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

In 2026, Delta Air Lines continued to earn global recognition for its performance, culture and operational excellence. Delta was named to Glassdoor’s 2026 Top 100 Best Places to Work list for the ninth time, standing as the only airline recognized. Delta also secured the 11th spot on Fortune’s World’s Most Admired Companies list, marking its 13th consecutive year earning this distinction. Delta was also recognized by Cirium as the top on-time airline in North America for the fifth consecutive year, underscoring its unwavering commitment to reliability and customer experience.

About The Delta Technology Hub (DTH), Bangalore

The DTH is one of Delta Air Lines\' investments in world-class business capabilities and technology aimed at transforming how Delta Air Lines operates and provides world-class travel experiences to its customers through innovation and cutting-edge methodologies. By continuously reimagining processes and driving technology-led transformation, the Delta Technology Hub plays a pivotal role in Scripting The Future Of Aviation. The organization is certified by the Great Place to Work Institute (India). The Delta Technology Hub was a finalist for the iVolunteer Awards 2024/2025 in the "Leader in Employee Volunteering" category. This nomination highlights our remarkable volunteering initiatives and the outstanding practices we implement to encourage and support our employee volunteering program.

For more information, please visit www.deltatechhub.com

Why join?

• Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
• Deepen your knowledge by taking part in multifaceted learning and development programs –exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
• Immerse yourself in an employee-centric culture.
• Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
• Avail a full range of benefits that support you and your family: Medical Insurance, Transportation to and from the DTH office, Complementary Cafeteria Meals, Special Travel opportunities and Travel Privileges, Car Lease Program, Paid time off, Parental Benefits and National Pension Scheme.