Job Description
Job Title: Product Associate / Senior Product Associate
Start Date: Immediate
Contract Type: Permanent
About Us:
Foodhub is a highly successful tech business providing EPOS and APOS systems to the restaurant and takeaway industry. Our online portal, Foodhub, is a consumer‑focused online food ordering platform that enables customers to order their favorite dishes at the click of a button. With a 0% commission model, cutting‑edge technology, dedicated customer service, and international advertising campaigns, our restaurant and takeaway partners are in excellent hands.
Job Overview:
We are looking for a motivated and detail‑oriented Product Associate to join our product team. This is an ideal role for someone early in their product career who is passionate about technology, solving customer problems, and working closely with cross‑functional teams.
As a Product Associate / Senior Product Associate, you will support the planning, development, and improvement of digital products and features. You will work with design, development, operations, support, and other stakeholders to help deliver products that provide real value to customers and the business.
Key Responsibilities
- Support the product team in defining, prioritizing, and delivering product features
- Gather and document business requirements, user needs, and product feedback
- Help write clear user stories, acceptance criteria, and functional specifications
- Work closely with developers, designers, QA, and stakeholders throughout the product lifecycle
- Assist in managing the product backlog and keep priorities aligned with business goals
- Participate in sprint planning, stand‑ups, reviews, and retrospectives
- Help analyze product performance using data, customer feedback, and operational insightsConduct competitor research and market analysis to identify opportunities for improvement
- Support user testing, feature validation, and release planning
- Ensure product documentation is kept up‑to‑date
- Communicate progress, issues, and updates clearly to internal teams
Requirements
- 1–2 years of experience in a product, project, business analysis, operations, support, or similar role
- Strong interest in product management and digital products
- Good understanding of how software products are built and delivered
- Strong communication and organizational skills
- Ability to work with cross‑functional teams and manage multiple tasks at once
- Comfortable gathering requirements and translating them into clear documentation
- Analytical mindset with strong attention to detail
- Eagerness to learn, take ownership, and grow within a product career
- Familiarity with tools such as Jira, Confluence, Trello, Figma, or similar is a plus
Preferred Skills
- Experience working in an Agile environment
- Basic understanding of UX/UI principles
- Experience working with data, reports, or dashboards
- Exposure to customer‑facing systems, e‑commerce, SaaS, or operational platforms
- Basic SQL or analytics knowledge is a bonus
What Success Looks Like in This Role
- You can confidently gather and document requirements
- You contribute effectively to backlog refinement and sprint planning
- You communicate clearly with stakeholders and delivery teams
- You help ensure features are delivered on time and meet business needs
- You show initiative, curiosity, and a strong willingness to learn