Senior Process Specialist

DigiKey Global Capability Center; Karnataka; On-site; INR 400,000 - 650,000; Full time

Job summary

DigiKey India, Bengaluru-based Global Capability Center, seeks an Accounts Receivable Specialist to support Finance Operations through voice, web chat and email. You will handle AR inquiries, process payments, and resolve invoice and credit-related queries across multi-channel support.

Roles include monitoring accounts, supporting collections, applying holds, and ensuring privacy and financial controls. Training, teamwork and knowledge sharing are encouraged to deliver operational excellence.

Qualifications

• Bachelor's degree in commerce, finance, accounting or related field.
• Experience in AR, finance operations, collections or billing.
• Proficiency with Excel and Outlook; ERP familiarity preferred.

Responsibilities

• Handle Accounts Receivable inquiries via phone, email and web chat.
• Process and apply customer payments accurately in the accounting system.
• Resolve invoice, payment and credit-related queries for customers and teams.
• Monitor customer accounts and support collections to keep accounts current.
• Apply holds and conduct fraud prevention per company policies.
• Ensure data privacy, confidentiality and financial controls.
• Escalate complex cases through defined channels when needed.
• Support process improvements by identifying recurring issues and trends.
• Participate in training and knowledge-sharing for continuous excellence.
• Support additional accounting tasks as regional needs require.

Skills

Accounts Receivable processes

ERP knowledge

Excel & Outlook

Payment processing

Multi-channel support

Education

Bachelor's degree in commerce/finance

Related finance/customer-facing operations

Tools

Oracle Fusion ERP

SAP

Job description

About DigiKey:

DigiKey is one of the fastest growing distributors of electronic components in the world. Since its founding in 1972, DigiKey has been committed to offering the broadest selection of in-stock electronic components, as well as providing the best service possible to its customers, aiding engineers through the entire design process, from Prototype to Production. This has led the company to be highly ranked year after year in industry surveys in North America as well as Europe and Asia, in categories covering such facets of business as availability of products, speed of service, responsiveness to problems, and more.

About DigiKey India:

DigiKey India, officially known as Digi-Key Electronics & Automation Trading Private Limited, was established to strengthen DigiKey’s presence in India and tap into the country’s strong technology talent ecosystem.

Our Bengaluru-based Global Capability Center (GCC) serves as a strategic hub for innovation, collaboration, and technology enablement, supporting DigiKey’s global operations while driving impactful solutions for the future of electronics and automation distribution.

About the Role:

The Accounts Receivable Specialist will support DigiKey’s Finance Operations function by handling invoices, payment and account-related queries through voice calls, web chats and email interactions. The role is part of an AR operating model where customer-facing support, payment efficiency and timely query resolution are key expectations.

This role will require working across multiple support channels to resolve real‑time customer and internal team queries.

Roles & Responsibilities:

• Manage Accounts Receivable inquiries through phone, email, and web chat, ensuring timely and professional customer support.
• Process and apply customer payments accurately while maintaining account records within the accounting system.
• Resolve invoice, payment, account, and credit‑related queries from customers and internal teams.
• Monitor customer accounts, support collections activities, and work proactively to maintain current account status.
• Apply account holds and perform fraud prevention activities in line with company policies.
• Ensure compliance with data privacy, confidentiality, and financial control requirements.
• Investigate and resolve customer issues through appropriate documentation, follow‑up, and closure.
• Escalate complex or exception‑based cases through established channels when required.
• Effectively manage email, phone, and webchat interactions to meet service standards while delivering a positive, professional and customer - focused experience .
• Contribute to process improvements by identifying recurring issues, process gaps, and customer trends.
• Participate in training programs, team meetings, and knowledge‑sharing initiatives to support continuous learning and operational excellence.
• Support additional accounting responsibilities as required by business and regional needs.

Skills:

• Working knowledge of Accounts Receivable processes, including invoices, payments, customer account queries, collections follow‑up, reconciliations and resolve invoice or payment‑related discrepancies with accuracy.
• Familiarity with ERP/accounting systems such as Oracle, SAP or similar platforms is preferred.
• Ability to follow SOPs, knowledge articles, process manuals and compliance requirements consistently
• Strong verbal and written communication skills to support customers and internal partners across voice, chat and email channels.
• Ability to handle live customer interactions, including understanding queries, clear response delivery, call control and appropriate escalation.
• Strong problem‑solving skills to investigate queries and support timely resolution.
• Ability to prioritise work across multiple channels in a fast‑paced operations environment.

Minimum Qualifications:

• Bachelor’s degree in commerce, Finance, Accounting, Business Administration or a related discipline.
• Relevant experience in Accounts Receivable, Finance Operations, customer support, collections, billing, cash application or similar finance/customer‑facing operations.
• Proficiency in Microsoft Office, especially Excel and Outlook.

Preferred Qualification:

• Prior experience in Accounts Receivable within global business service industries.
• Experience handling customer queries through phone, chat or email in a finance operations environment.
• Experience using Oracle Fusion ERP or other ERP/accounting platforms.

All personal data collected will be used for recruitment purposes only. All unsuccessful applications will be deleted within 24 months.