Team Leader

Voya India; India; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Voya India invites applications for a Team Leader to head an operation team in India. The role requires coordinating with US partners to deliver business requirements, planning and directing work, and ensuring compliant, scalable processes.

You will mentor team members, drive process improvements, manage SLA flows, and handle escalations with strong communication and analytical skills. Night shift flexibility and a proactive, self-driven attitude are essential to meet daily targets and sustain

Qualifications

• Must be self-starter, proactive and target oriented.
• Excellent communications and analytical skills.
• In-depth knowledge of US Wealth processes.

Responsibilities

• Lead an operation team to ensure reliable workflow.
• Interact with US partners to deliver business requirements.
• Plan, organize and direct the work of teams.
• Outline procedures and instructions on work received.
• Drive tools and process improvements with India and US teams.
• Manage SLA process flows and escalations.
• Mentor and develop team members and handle performance management.
• Flexible to work night shifts when required.

Skills

People management

Leadership

SLA management

Quality assurance

Analytical skills

Communication skills

Night shift

Process improvement

US Wealth processes

Job description

# Team Leader#### Requisition ID: 36330#### Location: India\" - Responsible for leading an operation team. - Works with internal and US teams closely to ensure a reliable and operationally effective flow of process - Interact directly with the US partners to deliver business requirements - Duties may include taking part in planning organizing and directing the work of teams - Outline procedures and instructions on work received - Partner with India and US teams to ensure compliance and scalable communication processes - Make estimations on new jobs received check accuracy/quality of content creation/population done by others - Ensuring records are maintained accurately - Motivates and guide the team to achieve the daily targets in a timely manner - Identify and fix the gaps in the process between the India and US teams - Actively work with various internal teams to drive tools and process improvements - Adhered to Compliance and Audit - Effectively manage SLA process flows and any escalations - People management (Leadership role team management floor control and retention) Performance Management and Rewards & Recognition - Formulate implement track career path and individual development plans of team members - Mentor and guide quality lead/process expert to manage quality improve process efficiency and minimize variation. - In-depth knowledge of US Wealth processes - Currently leading a team - Excellent communications and analytical skills - Should be self-starter self-motivator proactive & target oriented. - Should possess strong networking skills. - Makes decisions within guidelines balancing risk and service needs seeking assistance from manager as necessary. - Should be flexible to work in night shifts and must extend when business required. - Knowledge on SLA metrics and Quality assurance.\"