Senior Process Executive Voice

Enovis; Hyderabad; On-site; INR 500,000 - 700,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Accidental insurance

Leaves and holidays

Transportation allowance / pick and &\

Job summary

Enovis is seeking a Senior Process Executive - Voice in Hyderabad to join the Revenue Cycle Management team. The role focuses on handling patient data, medical billing, and insurance claims with strict HIPAA compliance, while maintaining high SLA/KPI performance.

The candidate should have 1–2 years of US Healthcare RCM Voice experience, possess strong communication skills, and be able to work night shifts in US time zones, 5 days a week in the Hyderabad office.

Qualifications

• Graduate in any stream BA/BCOM/BBA, etc (No technical/IT background).
• 1-2 years of experience in US Healthcare RCM Voice / Customer Service (AR calling, patient billing, or claim resolution).

Responsibilities

• Handle patient data, medical billing, insurance claims and compliance tasks.
• Perform end-to-end AR follow-up with insurance companies via outbound calls.
• Analyze claims to identify reasons for rejections and ensure timely resolution.
• Initiate appeals or elevate unresolved claims to appropriate department.
• Document call outcomes and actions in billing system with accuracy.
• Achieve and exceed SLA/KPI metrics (productivity, call quality, resolution rate, turnaround time).
• Collaborate with Data, Quality, and Client Teams for smooth claim resolution.
• Ensure HIPAA compliance and data confidentiality.

Skills

US Healthcare RCM

Verbal communication

Payer negotiation

MS Office

Practice management systems

Payer portals

Data confidentiality

Education

Bachelor's degree (BA/BCOM/BBA, etc)

Tools

MS Office

Practice management systems

Payer portals

Job description

Job Description:

Who We Are

ABOUT ENOVIS™

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond.For more information about Enovis, please visit www.enovis.com.

What You'll Do

At Enovis™ we pay attention to the details. We embrace collaboration with our partners and patients and take pride in the pursuit of scientific excellence — with the goal of transforming medical technology as we know it.

Because that’s how we change the lives of patients for the better. And that’s how we create better together. Why work at Enovis? See for yourself.

As a key member of the Revenue Cycle Management team, you will play an integral part in helping Enovis drive the medical technology industry forward by transforming patient care and improving patient outcomes.

Job Title: Senior Process Executive Voice

Location: Hyderabad, India

Business Unit: Revenue Cycle Management

Role Summary:

Are you detail-oriented and results-driven? We are looking for a motivated, customer-focused individual to join our team as a Senior Process Executive - Voice.

In this role, the Senior Process Executive - Voice in Revenue Cycle Management (RCM) is primarily responsible for handling patient data, medical billing, insurance claims, and compliance tasks to ensure smooth financial operations in healthcare organizations. The role demands accuracy, knowledge of medical terminology, and strong communication skills.

This is an incredible opportunity to work in a fast-moving, patient-focused setting amongst extraordinarily talented professionals dedicated to making life-changing innovations possible in orthopedics and beyond with brands such as DonJoy, Aircast, ProCare and Exos.

Key Responsibilities:

The following are the primary duties and responsibilities of this role. Other related duties may be assigned to meet business needs.

• Customer Interaction
  Answer calls, emails, and chats professionally.
  Provide product/service information and resolve queries.
  Handle complaints and elevate unresolved issues to specialized departments, order entry, cash posting, etc.
• Perform end-to-end AR follow-up with insurance companies via outbound calls to resolve pending/unpaid claims.
• Analyze claims to identify reasons for rejections/denials and ensure timely resolution.
• Initiate appeals or elevate unresolved claims to the appropriate department.
• Document all call outcomes and actions taken in the billing system with accuracy.
  
• Achieve and exceed SLA/KPI metrics such as productivity, call quality, resolution rate, and turnaround time.
• Handle complex claim escalations and ensure effective closure.
• Collaborate with Data, Quality, and Client Teams to ensure smooth claim resolution.
• Ensure strict adherence to HIPAA compliance and data confidentiality guidelines.

Required Skills:

• Knowledge of US Healthcare RCM, Front-end and back-end processes aligned in Revenue cycle management
• Excellent verbal communication skills with neutral accent and active listening.
• Ability to handle difficult conversations and negotiate effectively with payers.
• Proficiency in working with practice management systems, payer portals, and MS Office tools.
• Strong problem-solving and analytical ability.
• Attention to detail and ability to multitask while working with multiple systems.
• Flexibility to work in night shifts/US time zones.
• Ability to work 5 days a week in Hyderabad office

Qualifications:

• Graduate in any stream BA/BCOM/BBA, etc (No technical/IT background)
• 1-2 years of experience in US Healthcare RCM Voice / Customer Service (AR calling, patient billing, or claim resolution).

ABOUT ENOVIS

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate

measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. Visit www.enovis.com to learn more.

“Creating better together”. It’s the Enovis purpose, and it’s what drives us and empowers us every day on a global scale. We know that the power to create better – for our customers, our team members, and our shareholders – begins with having the best team, pursuing common goals, operating at the highest levels, and delivering extraordinary outcomes.

What does creating better together mean to us at Enovis? Discover the “why” behind our purpose, values and behaviors:

Our Enovis Purpose, Values and Behaviors on Vimeo

We offer a comprehensive benefits package which includes:

• Medical, Life, and Accidental Insurance
• Leaves and Holidays
• Transportation Allowance/ Pick and Drop Facility
• Nightshift Allowances and Other Benefits

ABOUT ENOVIS

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate

measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. Visit www.enovis.com to learn more.

EQUAL EMPLOYMENT OPPORTUNITY

Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria and without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by

applicable law. We also strive to provide reasonable accommodation to employees’ beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.

EQUAL EMPLOYMENT OPPORTUNITY
Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees’ beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.

Requirements: