Senior Process Executive (Voice)

DJO Global India Healthcare Pvt. Ltd; Hyderabad; Presencial; INR 400.000 - 700.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Life Insurance

Leaves & Holidays

Transportation Allowance

Descripción de la vacante

Enovis Hyderabad seeks a Senior Process Executive - Voice to handle patient data, billing, claims, and compliance in a fast-paced Revenue Cycle Management setting.

You will manage AR follow-up, claim analysis, and effective liaising with payers, while ensuring HIPAA compliance and quality standards in daily operations.

Formación

• Graduate in any stream BA/BCOM/BBA (No technical/IT background).
• 1–2 years of experience in US Healthcare RCM Voice / Customer Service (AR calling, patient billing, or claim resolution).
• Knowledge of front-end and back-end RCM processes and strong communication skills.

Responsabilidades

• Answer calls, emails, and chats professionally and provide information.
• Perform end-to-end AR follow-up with insurance companies.
• Analyze claims to identify reasons for rejections/denials and drive resolution.
• Initiate appeals or escalate unresolved claims to appropriate departments.
• Maintain accurate documentation in the billing system and meet SLA/KPI targets.

Conocimientos

US Healthcare RCM

Verbal communication

Payer negotiations

MS Office

Practice management systems

Patient billing

Educación

Bachelor degree (BA/BCOM/BBA)

Herramientas

Practice management systems

MS Office

Payer portals

Descripción del empleo

Who We Are

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com.

What You'll Do

At Enovis™ we pay attention to the details. We embrace collaboration with our partners and patients and take pride in the pursuit of scientific excellence — with the goal of transforming medical technology as we know it. Because that’s how we change the lives of patients for the better. And that’s how we create better together. Why work at Enovis? See for yourself. As a key member of the Revenue Cycle Management team, you will play an integral part in helping Enovis drive the medical technology industry forward by transforming patient care and improving patient outcomes.

Job Title: Senior Process Executive Voice

Location: Hyderabad, India

Business Unit: Revenue Cycle Management

Role Summary

Are you detail-oriented and results-driven? We are looking for a motivated, customer-focused individual to join our team as a Senior Process Executive - Voice. In this role, the Senior Process Executive - Voice in Revenue Cycle Management (RCM) is primarily responsible for handling patient data, medical billing, insurance claims, and compliance tasks to ensure smooth financial operations in healthcare organizations. The role demands accuracy, knowledge of medical terminology, and strong communication skills. This is an incredible opportunity to work in a fast-moving, patient-focused setting amongst extraordinarily talented professionals dedicated to making life-changing innovations possible in orthopedics and beyond with brands such as DonJoy, Aircast, ProCare and Exos.

Key Responsibilities

• Customer Interaction
• Answer calls, emails, and chats professionally.
• Provide product/service information and resolve queries.
• Handle complaints and escalates unresolved issues to specialized departments, order entry, cash posting, etc.
• Perform end-to-end AR follow-up with insurance companies via outbound calls to resolve pending/unpaid claims.
• Analyze claims to identify reasons for rejections/denials and ensure timely resolution.
• Initiate appeals or escrow unresolved claims to the appropriate department.
• Document all call outcomes and actions taken in the billing system with accuracy.
• Achieve and exceed SLA/KPI metrics such as productivity, call quality, resolution rate, and turnaround time.
• Handle complex claim escalations and ensure effective closure.
• Collaborate with Data, Quality, and Client Teams to ensure smooth claim resolution.
• Ensure strict adherence to HIPAA compliance and data confidentiality guidelines.

Required Skills

• Knowledge of US Healthcare RCM, Front-end and back-end processes aligned in Revenue cycle management
• Excellent verbal communication skills with neutral accent and active listening.
• Ability to handle difficult conversations and negotiate effectively with payers.
• Proficiency in working with practice management systems, payer portals, and MS Office tools.
• Strong problem-solving and analytical ability.
• Attention to detail and ability to multitask while working with multiple systems.
• Flexibility to work in night shifts/US time zones.
• Ability to work 5 days a week in Hyderabad office

Qualifications

• Graduate in any stream BA/BCOM/BBA, etc (No technical/IT background)
• 1-2 years of experience in US Healthcare RCM Voice / Customer Service (AR calling, patient billing, or claim resolution).

ABOUT ENOVIS

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. Visit www.enovis.com to learn more. “Creating better together”. It’s the Enovis purpose, and it’s what drives us and empowers us every day on a global scale. We know that the power to create better – for our customers, our team members, and our shareholders – begins with having the best team, pursuing common goals, operating at the highest levels, and delivering extraordinary outcomes. What does creating better together mean to us at Enovis? Discover the “why” behind our purpose, values and behaviors: Our Enovis Purpose, Values and Behaviors on Vimeo We offer a comprehensive benefits package which includes:

• Medical
• Life
• Accidental Insurance
• Leaves and Holidays
• Transportation Allowance/ Pick and Drop Facility
• Nightshift Allowances
• Other Benefits

ABOUT ENOVIS

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. Visit www.enovis.com to learn more.

EQUAL EMPLOYMENT OPPORTUNITY

Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria and without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees’ beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.

EQUAL EMPLOYMENT OPPORTUNITY

Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria and without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees’ beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.