Senior Process Executive - Implant

Marsh; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Marsh is seeking professionals to support client teams with advanced insurance-related tasks, acting as the link between insurers and the insured. The role involves managing policy lifecycle events remotely to ensure colleagues receive timely service and maintaining compliance records.

The candidate will analyze client engagements to identify cross-sell opportunities and address colleagues' concerns, contributing to a high-quality client experience within a hybrid work environment.

Responsibilities

• Operates within a team at client sites to perform advanced support tasks
• Administers policies and claims to serve as the contact between insurers and the insured
• Manages day-to-day events along policy lifecycle remotely to ensure colleagues are getting the service they need
• Analyzes client engagements and identifies opportunities to cross-sell services to expand the client relationship
• Maintains updated records of team's compliance with internal/external client service agreements to confirm services are being delivered
• Hears concerns from colleagues and resolves complex issues

Job description

Responsibilities

• Operates within a team at client sites to perform advanced support tasks
• Administers policies and claims to serve as the contact between insurers and the insured
• Manages day-to-day events along policy lifecycle remotely to ensure colleagues are getting the service they need
• Analyzes client engagements and identifies opportunities to cross-sell services to expand the client relationship
• Maintains updated records of team's compliance with internal/external client service agreements to confirm services are being delivered
• Hears concerns from colleagues and resolves complex issues

Company

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.