Process Lead

Marsh Risk; Mumbai; Hybrid; INR 600,000 - 1,000,000; Full time

Job summary

A leading global risk management firm is seeking an individual to handle complex document production and processing, ensuring compliance with insurance legislation while maintaining strong client relationships. The ideal candidate will contribute to the Operations team's objectives, adhering to performance standards and company policies. This role supports hybrid work, allowing flexibility in remote and in-office collaboration, enhancing professional development and team dynamics.

Qualifications

• Timely and accurate production/processing of complex documents.
• Basic understanding of relevant Insurance legislation and regulation.

Responsibilities

• Ensures timely and accurate production/processing of complex documents.
• Maintains understanding of Insurance legislation for customer awareness.
• Adheres to company policies and performance standards.
• Contributes to achieving team SLAs and KPIs.

Job description

Responsibilities

• Ensures timely and accurate production/processing of complex documents/information (includes report preparation)
• Maintains a basic understanding of the core aspects of relevant Insurance and related legislation (customer awareness) and strengthen established relationships
• Adheres to Company policies and performance standards
• Contributes to the achievement of Operations team Service Level Agreements (SLA) , Key Performance Indicators (KPI) and business objectives

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Diversity & Inclusion

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Hybrid Work

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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