Insurance Operations Specialist

Marsh; Mumbai; Hybrid; INR 600,000 - 900,000; Full time

Job summary

Marsh Mumbai is seeking a Specialist – Insurance Operations to join our team. The role is hybrid, requiring at least three days per week in the office and exposure to end-to-end insurance processes.

You will manage workload to meet SLAs, ensure data quality, support UAT, and assist in process improvements while complying with regulatory standards. A collaborative mindset and detail orientation are essential.

Qualifications

• Broking business and insurance terminology knowledge required.
• Ability to prioritize and handle multiple tasks during peak volume.
• Collaborative mindset across levels and teams.
• Proficient in MS Office applications (Excel, Word).
• Decision making and problem-solving skills.
• High attention to detail.
• Good relationship skills and ability to work on initiatives.
• Graduate in any stream.
• Ready to work in shifts: 12:00–21:00 or 13:00–22:00.

Responsibilities

• Process Management: Manages personal workload to guarantee timely task delivery in compliance with SLAs, ensures data quality and supports UAT.
• Risk & Compliance: Ensure regulatory procedures are followed and monitor information retention for compliance.

Skills

Process knowledge

Task prioritization

Collaborative mindset

MS Office proficiency

Decision making

Attention to detail

Relationship skills

Shift adaptability

Education

Graduate in any stream

Tools

MS Office (Excel/Word)

Job description

Specialist – Insurance Operations

We are seeking a talented individual to join our Insurance Operations team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Responsibilities

• Process Management: Manages personal workload to guarantee timely task delivery in accordance with service level agreements (SLAs). Familiar with process steps and guidelines, ensuring tasks are processed according to established procedures. Take full responsibility for the quality of data and the overall delivery process. Engage in user acceptance testing (UAT) of system changes to verify accuracy and consistency of outcomes. Contribute insights and suggestions to leadership for ongoing process enhancements. Support team members by stepping in during peak times or when colleagues are unavailable to maintain business continuity.
• Risk & Compliance: Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company. Appropriate usage of systems to monitor, record and retain information. Proactively ensures compliance with regulatory and risks framework. Identify and evaluate risks appropriately. Recognizes how own actions impact on compliance.

What you need to have:

• Process knowledge of broking business and insurance terminologies
• Ability to prioritize and handle multiple tasks during peak volume periods
• Collaborative mindset across levels and teams
• Good command on MS Office applications (MS-Excel, MS-Word)
• Decision making and Problem-solving skills
• High attention to detail
• Good relationship skills, Proven ability to work on functional initiatives
• 1-3 years of work experience
• Graduate in any stream
• Should be ready to work in shifts: 12 pm to 9 pm, 1 pm to 10 pm shifts

What makes you stand out?

• Insurance, Mortgage, or closely related office experience.
• Adaptable communicator.
• Ability to work in teams.

Why join our team:

We help you be your best through professional development opportunities, interesting work, and supportive leaders. We foster a vibrant and inclusive culture where you can collaborate with talented colleagues to create innovative solutions and have an impact on colleagues, customers, and communities.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.

For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

Experience Level Mid Level