Senior Process Executive

Infosys Limited; Mangaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Infosys BPM Limited in Mangalore is looking for a Senior Process Executive with 1-3 years of BPM experience to support SLA-driven transactions.

You will ensure process compliance, participate in QC/QA programs, and assist in knowledge management and procedural content creation.

The role requires strong analytical skills, proficiency with Microsoft Office, and readiness to work US shifts in a fast-paced BPM environment. Collaborative teamwork and meeting deadlines are essential.

Qualifications

• Graduate level education is required.
• 1-3 years of BPM experience preferred.
• Strong analytical skills and problem-solving abilities.
• Proficiency with Microsoft Office products.
• Ability to work in a team and meet deadlines.

Responsibilities

• SLA compliance - Executes transactions as per guidelines to meet SLA targets.
• Process compliance - Performs transaction processing to meet quality standards and participates in QC/QA programs.
• Knowledge management - Assists in creating and delivering procedural content.
• Responds to internal client inquiries about functionality of systems applications.

Skills

SLA management

Process compliance

Analytical skills

Microsoft Office

Teamwork

Education

Graduate

Tools

QC/QA tools

Job description

MANGALORE, Infosys BPM Limited Senior Process Executive

Job ID/Reference Code PROGEN-EXTERNAL-251723

Work Experience 1 - 3 Years

Job Title Senior Process Executive

Educational Requirements

Graduate

Service Line

BPO Service Line

Responsibilities

SLA Compliance - Executes transactions as per prescribed guidelines and timelines in order to meet SLA targets.Process Compliance - Executes transaction processing in order to meet quality standards. Conducts QC / QA programs as part of the quality planKnowledge Management - Assist in the creation and delivery of procedural contentParticipates in special projects and performs other related activities as assigned.Provides internal client support by responding to daily written and verbal inquiries about functionality of various Institutional systems applications.Experience of working in BPM industryWilling to work in US shiftsExcellent analytical and problem-solving skills.Proficiency with Microsoft Office Products.Ability to concurrently manage multiple tasks and/or projects.Proven ability to work in a team environment and to meet or beat deadlines.

Preferred Skills:

Insurance->US Retirement with 401(K)-Vangaurd