Senior Process Excellence Analyst

Target; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Target is seeking a Senior Process Excellence Analyst to lead design, transformation and governance of business processes across Roundel, SD&M, and PG&M. This role collaborates with Product, Technology, Operations, and Finance to create scalable workflows and governance models.

You will drive KPI development, executive dashboards, and continuous improvement through Lean practices, balancing efficiency with user experience, supporting revenue growth and long-range plans.

Qualifications

• 5–7 years of experience in Process Excellence, Business Transformation, Operations Strategy, Program Management, or related analytical roles.
• Demonstrated experience leading end-to-end process design and continuous improvement initiatives.
• Experience partnering across Product, Technology, Operations, and Business teams to implement scalable solutions.
• Strong knowledge of process mapping, governance models, operational excellence methodologies, and change management practices.
• Excellent analytical, problem-solving, and stakeholder management skills with the ability to influence senior leadership.

Responsibilities

• Own end-to-end process architecture and design scalable operating models across Roundel, SD&M, and PG&M.
• Lead enterprise process transformation initiatives to improve efficiency, quality, and scalability.
• Establish governance frameworks, SOPs, and service delivery models to support growth.
• Partner with Product teams to translate requirements into scalable workflow improvements and system enhancements.
• Define KPIs and dashboards to monitor performance and drive data-backed decisions.

Skills

Process excellence

Lean principles

Stakeholder management

Data analysis

Governance

Change management

Executive reporting

Education

Bachelor’s degree in Business / Engineering

Tools

Visio

Lucidchart

Miro

Microsoft Excel

Power BI

Job description

About Us

Target is one of the world’s most recognized brands and one of America’s leading retailers.

Services Development & Monetization

About Us

Target is one of the world’s most recognized brands and one of America’s leading retailers.

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

Target is an iconic brand, a Fortune 50 company and at Target, we have a vision: to become the best culture and brand, the best place for growth and the company with the best reputation. We offer an inclusive, collaborative and energetic work environment that rewards those who perform. We deliver engaging, innovative and on-trend experiences for our team members and our guests. We invest in our team members’ futures by developing leaders and providing a breadth of opportunities for professional development. It takes the best to become the best, and we are committed to building a team that does the right thing for our guests, shareholders, team members and communities.

Target Plus is a strategic business initiative offering meaningful guest experiences by bringing high-demand brands and on-trend selection to Target.com. We are a one-of-a-kind marketplace, carefully curated and built keeping in mind guests’ current and changing needs, while continuously improving and innovating our digital shopping experience.

The Services & Monetization team enables scalable commercial capabilities across Roundel, Seller Development & Monetization (SD&M), and Partner Growth & Monetization (PG&M), ensuring the organization can efficiently launch, scale, and optimize revenue-generating services through standardized operating models and operational excellence.

As the organization continues to evolve, Services & Monetization is transforming into an integrated operating model that requires strategic process ownership, scalable workflow design, and cross-functional governance to support business growth and future-state operations.

Role Overview

The Senior Process Excellence Analyst is responsible for leading process excellence initiatives that enable scalable, integrated operations across Services & Monetization. This role owns the design, transformation, governance, and continuous improvement of business processes supporting Roundel, SD&M, and PG&M.

Operating at the intersection of Business, Product, Technology, and Operations, this role partners with cross-functional stakeholders to design future-state workflows for new services, establish governance frameworks, standardize operating practices, and translate evolving business needs into scalable operational capabilities.

This role has evolved to take strategic ownership of enterprise process design and workflow transformation, enabling a scalable and integrated operating model across Services & Monetization while improving execution speed, strengthening governance, reducing operational inefficiencies, and supporting increasing business complexity, new service offerings, revenue growth, and Long-Range Plan (LRP) objectives.

Key Responsibilities

Process Strategy & Operational Excellence

• Own end-to-end process architecture supporting Services & Monetization initiatives.
• Design scalable operating models that enable consistent execution across Roundel, SD&M, and PG&M.
• Lead enterprise process transformation initiatives that improve operational maturity, efficiency, quality, and scalability.
• Establish governance frameworks, standard operating procedures, and service delivery models supporting business growth.

Workflow Design & Transformation

• Evaluate current-state processes and identify opportunities for redesign and automation.
• Build future-state workflows that support new services, changing business priorities, and organizational scale.
• Partner with Product teams to prioritize business requirements and implement scalable workflow improvements that reduce operational complexity, improve system capabilities, and support future-state operating models.
• Ensure process designs balance operational excellence, business objectives, and user experience.

Cross-Functional Leadership & Governance

• Serve as the primary process excellence partner across Roundel, SD&M, PG&M, Product, Operations, Technology, Finance, and other stakeholder groups.
• Facilitate cross-functional alignment to define business requirements, process ownership, governance, implementation plans, and clear decision frameworks, handoffs, and accountability across stakeholder teams.
• Influence strategic decisions through structured process recommendations supported by data and operational insights.

Product & Business Enablement

• Partner closely with Product Managers to define business requirements and influence scalable system enhancements.
• Translate operational challenges into product requirements and future-state workflow improvements.
• Support launch readiness for new services by ensuring operational processes, governance, documentation, and stakeholder enablement are in place.
• Drive successful adoption of new operating models through structured change management and communication.

Process Performance & Continuous Improvement

• Define, own, and continuously improve KPIs and operational health metrics measuring process effectiveness, operational efficiency, quality, throughput, adoption, and service performance.
• Develop executive-ready dashboards and reporting that provide visibility into operational performance, risks, and improvement opportunities.
• Monitor process performance and proactively recommend enhancements based on business needs, stakeholder feedback, and operational data.
• Champion a culture of continuous improvement using Lean principles, process excellence methodologies, and best practices while proactively identifying operational risks and driving sustainable improvements.

About You

• 5–7 years of experience in Process Excellence, Business Transformation, Operations Strategy, Program Management, Business Consulting, Process Improvement, or related analytical roles.
• Demonstrated experience leading end-to-end process design, workflow transformation, operating model development, and continuous improvement initiatives.
• Experience partnering across Product, Technology, Operations, and Business teams to implement scalable business solutions.
• Strong knowledge of process mapping, governance models, operational excellence methodologies, and change management practices.
• Excellent analytical, problem-solving, and stakeholder management skills with the ability to navigate ambiguity and influence cross-functional partners and senior leadership without direct authority.
• Experience developing executive reporting, KPIs, dashboards, operational performance metrics, and presenting actionable insights and recommendations to senior leadership.
• Proficiency with process documentation tools (Visio, Lucidchart, Miro), Microsoft Office Suite, business intelligence platforms, and data-driven process analysis.
• Bachelor’s degree in Business, Engineering, Operations Management, Industrial Engineering, or a related discipline.

Preferred Qualifications

• Experience supporting Retail Media, Marketplace, E-commerce, Advertising, or Digital Commerce organizations.
• Experience working with workflow automation platforms, CRM systems, or enterprise operational tools.
• Knowledge of product development lifecycle and business requirements management.