Process Excellence Manager

Honasa Consumer Ltd.; Gurugram District; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading consumer goods company in Gurugram is looking for an experienced Process Improvement professional to join the central Process Excellence team. The role involves diagnosing complex business challenges and designing scalable processes that yield measurable outcomes. Candidates must possess strong analytical capabilities, a background in operational improvement, and experience influencing cross-functional stakeholders. Successful candidates will drive impactful initiatives to enhance efficiency and achieve business goals.

Qualifications

• 3+ years in process improvement or operational problem solving roles.
• Comfort with imperfect data and ability to derive insights.
• Experience in managing cross-functional projects.

Responsibilities

• Diagnose complex business problems using data analysis.
• Design improved processes with clear ownership and metrics.
• Drive implementation by influencing stakeholders.

Skills

First-principles problem solving

Structured thinking

Data literacy

Clear written communication

Verbal communication

Education

MBA from Tier 1/Tier 2 schools

Job description

This role is part of the central Process Excellence team at the corporate office. The mandate is to diagnose, design, and drive measurable improvements in critical cross‑functional business processes.

This is not a PMO or reporting role. You will operate as an individual contributor who owns problems end‑to‑end—from root cause diagnosis to implementation and post‑go‑live tracking—working closely with business, operations, and leadership teams.

Reporting Line

Reports to: Head – Process Excellence

Stakeholder Exposure

Regular interaction with CXOs, Business Heads, and functional leadership

Key Responsibilities

• Diagnose complex, ambiguous business problems using first‑principles thinking, data analysis, and field observation.
• Design improved processes with clear ownership, controls, exception handling, and success metrics.
• Drive implementation by influencing stakeholders across functions without formal authority.
• Use data to prioritize initiatives, make trade‑offs, and track outcomes post implementation.
• Conduct field visits (plants, warehouses, distributors, sales locations, etc.) to validate ground reality and adoption.
• Communicate crisply with senior stakeholders (CXOs, HODs) on progress, risks, and decisions; ensure closure through sustained adoption, monitoring, and handover to business teams.

What We Are Looking For

• Demonstrated experience in solving real business problems end‑to‑end, not just managing projects.
• Strong ability to structure ambiguous problems into hypotheses, root causes, and actionable solutions.
• Hands‑on experience designing or improving business processes (operations, supply chain, sales, finance, or similar).
• Comfort working with imperfect, messy data to derive insights and make decisions.
• Proven ability to influence cross‑functional stakeholders and manage resistance.
• Willingness to get into the field and validate assumptions.

Skills & Capabilities

• First‑principles problem solving and structured thinking
• Strong execution orientation with bias for closure
• Data literacy (Excel‑level analysis is expected; tools are secondary)
• Clear, concise written and verbal communication
• Ability to manage multiple workstreams without losing depth

What Success Looks Like (12–18 Months)

• Independently lead 2–3 high‑impact, cross‑functional process improvements with measurable outcomes (cost reduction, cycle time improvement, leakage control, compliance, service levels).
• Design repeatable and scalable processes and systems that continue to operate without ongoing dependency.
• Be recognized by stakeholders as someone who closes problems, not just analyses or documents them.

Experience & Education

• 3+ years in roles involving process improvement, business transformation, operational problem solving, or cross‑functional projects
• MBA from Tier 1/Tier 2 schools will be preferred
• Business advisory consulting experience in Big 4/BDO/GT/ other niche consulting will be preferred

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management and Strategy/Planning

Industries

Internet Marketplace Platforms