Senior Process Analyst – Human Resource Operations – Learning Administration
IBM
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Job summary
IBM India Private Limited is seeking an experienced Senior Process Analyst – Human Resource Operations – Learning Administration to manage end-to-end LMS operations, from course setup and content deployment to learner management and reporting. You will ensure data accuracy, run compliance checks, and collaborate with learning partners to drive continuous improvement.
The role requires strong Excel/reporting skills, stakeholder management, and the ability to thrive in a fast-paced environment
Qualifications
- Experience with LMS administration and learning operations.
- MS Excel and reporting proficiency.
- Strong communication and customer service skills.
- Analytical and problem-solving capabilities.
- Attention to detail and data accuracy.
- Stakeholder management and collaboration skills.
- Ability to work in a fast-paced, deadline-driven environment.
- Process improvement and root cause analysis.
- Training and mentoring skills.
Responsibilities
- Create and maintain courses, classes, curricula, certifications, learning plans and learning paths in LMS.
- Configure instructor-led, virtual instructor-led and self-paced programs.
- Upload and deploy SCORM, AICC, xAPI and digital learning content.
- Perform end-to-end functional testing before production deployment.
- Validate content launch, bookmarking, completion, passing score and transcript updates.
- Manage learner enrollments, assignments, waitlists, cancellations and completions.
- Monitor learning compliance and certification expirations.
- Resolve learner, instructor and manager queries within SLA.
- Maintain LMS data integrity and training records.
- Generate reports on completion, attendance, compliance and learning metrics.
- Support audits and compliance requirements.
- Prepare SOPs, process documentation and knowledge articles.
- Coordinate with learning partners, vendors and content developers.
- Identify automation and process improvement opportunities.
- Support virtual classroom scheduling and session administration.
- Act as LMS SME and handle complex escalations.
- Review quality of transactions completed by junior administrators.
- Lead testing cycles and stakeholder signoffs.
- Mentor team members and support capability development.
Skills
Education
Tools
Job description
Responsible for end-to-end Learning Management System (LMS) administration including course setup, content deployment, learner management, testing, reporting, compliance tracking, stakeholder support, and continuous improvement of learning operations. Ensures accurate learning records and seamless learner experience across global learning programs.
Your role and responsibilities
- Create and maintain courses, classes, curricula, certifications, learning plans and learning paths in LMS.
- Configure instructor-led, virtual instructor-led and self-paced programs.
- Upload and deploy SCORM, AICC, xAPI and digital learning content.
- Perform end-to-end functional testing before production deployment.
- Validate content launch, bookmarking, completion, passing score and transcript updates.
- Manage learner enrollments, assignments, waitlists, cancellations and completions.
- Monitor learning compliance and certification expirations.
- Resolve learner, instructor and manager queries within SLA.
- Maintain LMS data integrity and training records.
- Generate reports on completion, attendance, compliance and learning metrics.
- Support audits and compliance requirements.
- Prepare SOPs, process documentation and knowledge articles.
- Coordinate with learning partners, vendors and content developers.
- Identify automation and process improvement opportunities.
- Support virtual classroom scheduling and session administration.
- Act as LMS SME and handle complex escalations.
- Review quality of transactions completed by junior administrators.
- Lead testing cycles and stakeholder signoffs.
- Mentor team members and support capability development.
Understanding of SCORM/AICC/xAPI standards. (good to know)
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
- Knowledge of LMS administration and learning operations.
- MS Excel and reporting proficiency.
- Strong communication and customer service skills.
- Analytical and problem-solving capabilities.
- Attention to detail and data accuracy.
- Stakeholder management and collaboration skills.
- Ability to work in a fast-paced, deadline-driven environment.
- Process improvement and root cause analysis.
- Training and mentoring skills.
Preferred technical and professional experience
- Graduate with 2-4 years experience in Learning Administration, HR Operations or Learning Operations.
- Experience working on Learning Management Systems (Corner Stone On Demand preferred).
- Experience supporting global stakeholders preferred.
Years of Experience:2-4
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Job Title
Senior Process Analyst – Human Resource Operations – Learning Administration
Job ID
130434
City / Township / Village
State / Province
Country
India
Work arrangement
Onsite
Area of work
Enterprise Operations
Employment type
Regular
Position type
Professional
No Travel
Company
(0063) IBM India Private Limited
Shift
Rotation
Is this role a commissionable/sales incentive based position?
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