Enterprise Operations Learning Administration Professional Bangalore, IN

IBM; Bengaluru; On-site; INR 2,000,000 - 2,600,000; Full time

Job summary

IBM India Private Limited in Bengaluru is seeking a Deputy Manager - Learning Administration to lead creation and management of learning modules and enrollments, with ownership of LMS workflows and data integrity.

You will run LMS courses, update data, handle course changes, and ensure timely completion while coordinating with internal clients and external vendors. A 6-8 year track record in Learning Administration, strong English, and people management are essential.

Qualifications

• 6-8 years of overall experience in Learning Administration.
• Minimum 5 years in handling Learning Administration for an International IT/ITES company.
• Excellent communication skills in English, both oral and written.
• Strong knowledge of MS Excel and data handling for reporting.

Responsibilities

• Create courses/classes via the Learning Administration System (LMS).
• Enroll learners to classes and manage rosters.
• Modify course/class data and keep information current.
• Cancel courses/classes as needed to align with client requirements.

Skills

Learning Administration

MS Excel

People management

English communication

Customer service

Shift flexibility

Learning content handling

Education

Bachelor's Degree

Master's Degree

Tools

Learning Management System (LMS)

Job description

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners, and the planet. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

About Business Unit:

IBM BPO which is a critical part of Consulting focuses on Business Process Operations across several domains such as finance & accounts, procurement, supply chain, talent transformation, and industry specific processes including risk & compliance, insurance, digital marketing services. BPO India is committed to accelerate digital transformation across all its clients with the use of agile methodologies, advanced process mining and intelligent workflows powered by hybrid cloud and artificial intelligence (AI).

Your role and responsibilities

As Deputy Manager-Learning Administration, you are responsible in creation & administration of Learning modules.Your main responsibilities include-

• ØCreating courses/classes via the Learning Administration System (LMS)
• ØEnrolling learners to classes
• ØModifying course/class data
• ØCancelling courses/classes

Required education

• Bachelor's Degree

Preferred education

• Master's Degree

Required technical and professional expertise

• Ø6-8 years of overall experience with minimum of 5 years in handling Learning Administration for any International IT / ITES Company
• ØPeople management experience is mandatory
• ØExcellent communication skills in English both oral & written
• ØStrong knowledge of MS Excel
• ØAbility to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans
• ØAbility to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business
• ØEffectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements
• ØExcellent Customer Service skills – ability to communicate to all people at all levels within the organization.
• ØMust have the ability to resolve difficult customer service issues High degree of numeracy skills with meticulous attention to details Team work – the ability to work well within the team
• ØYou should be flexible to work in shifts.

Preferred technical and professional experience

• ØAmbitious individual who can work under their own direction towards agreed targets/goals.
• ØAbility to work under tight timelines and have been part of change management initiatives.
• ØProven interpersonal skills while contributing to team effort by accomplishing related results as needed
• ØEnhance technical skills by attending educational workshops, reviewing publications etc.

Years of Experience:6-8

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.

Job Title

Deputy Manager- Learning Administration

Job ID

130226

City / Township / Village

State / Province

Country

India

Work arrangement

Onsite

Area of work

Enterprise Operations

Employment type

Regular

Position type

Professional

No Travel

Company

(0063) IBM India Private Limited

Shift

Night

Is this role a commissionable/sales incentive based position?