Assistant Manager- Learning Administration

IBM

Bengaluru

On-site

INR 1,200,000 - 1,800,000

Full time

2 days ago

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Job summary

IBM India Private Limited is seeking a Deputy Manager - HR to own end-to-end LMS administration across global learning programs, including course setup, content deployment, learner management, testing, reporting and compliance.

You will coordinate with learning partners and vendors, manage enrollments, ensure data integrity, and drive continuous improvement of learning operations while mentoring junior team members.

Qualifications

4–6 years experience in Learning Administration or Learning Operations.
Experience with LMS platforms and global stakeholders.
Knowledge of SCORM/AICC/xAPI standards.
Proficiency in Excel for reporting.
Excellent communication and customer service.

Responsibilities

Manage end-to-end LMS administration and course setup.
Configure instructor-led, virtual instructor-led and self-paced programs.
Upload SCORM/AICC/xAPI content and perform testing.
Generate compliance reporting and dashboards.
Support audits and continuous improvement of learning operations.

Skills

LMS administration

Stakeholder management

Learning operations

Content deployment

Testing and UAT

Data reporting

MS Excel

Education

Bachelor's Degree

Master's Degree

Tools

SCORM/AICC/xAPI

Learning management systems

Auditing & compliance tools

Job description

Responsible for end-to-end Learning Management System (LMS) administration including course setup, content deployment, learner management, testing, reporting, compliance tracking, stakeholder support, and continuous improvement of learning operations. Ensures accurate learning records and seamless learner experience across global learning programs.

Your role and responsibilities

Create and maintain courses, classes, curricula, certifications, learning plans and learning paths in LMS.
Configure instructor-led, virtual instructor-led and self‑paced programs.
Upload and deploy SCORM, AICC, xAPI and digital learning content.
Perform end-to-end functional testing before production deployment.
Validate content launch, bookmarking, completion, passing score and transcript updates.
Conduct UAT and regression testing for LMS enhancements and releases.
Manage learner enrollments, assignments, waitlists, cancellations and completions.
Monitor learning compliance and certification expirations.
Resolve learner, instructor and manager queries within SLA.
Maintain LMS data integrity and training records.
Generate reports on completion, attendance, compliance and learning metrics.
Support audits and compliance requirements.
Prepare SOPs, process documentation and knowledge articles.
Coordinate with learning partners, vendors and content developers.
Identify automation and process improvement opportunities.
Support virtual classroom scheduling and session administration.
Act as LMS SME and handle complex escalations.
Review quality of transactions completed by junior administrators.
Lead testing cycles and stakeholder signoffs.
Mentor team members and support capability development.
Drive governance reviews, SLA management and operational excellence.
Lead transitions, migrations and LMS transformation initiatives.
Manage leadership stakeholders and client governance forums.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

Graduate with 4-6 years experience in Learning Administration, HR Operations or Learning Operations.
Experience working on Learning Management Systems preferred.
Experience supporting global stakeholders preferred.

Preferred technical and professional experience

Knowledge of LMS administration and learning operations.
Understanding of SCORM/AICC/xAPI standards.
MS Excel and reporting proficiency.
Strong communication and customer service skills.
Analytical and problem‑solving capabilities.
Attention to detail and data accuracy.
Stakeholder management and collaboration skills.
Ability to work in a fast‑paced, deadline‑driven environment.
Process improvement and root cause analysis.
Training and mentoring skills.
Governance management.
Leadership and project management capabilities.

Years of Experience:4-6

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

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Job Title

Deputy Manager - HR

Job ID

130064

City / Township / Village

State / Province

Country

India

Work arrangement

Onsite

Area of work

Enterprise Operations