PROCESS INNOVATION PROFESSIONAL-HUMAN RESOURCES OPERATIONS

International Business Machines Corporation

Hyderabad

In loco

INR 900.000 - 1.300.000

Tempo pieno

3 giorni fa

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Descrizione del lavoro

IBM India Private Limited is seeking a Deputy Manager - Learning Administration to create and administer learning modules. You will enroll learners, modify and cancel courses/classes, ensuring smooth LMS operations.

The role requires 8–10 years of experience, with at least 3 years in Learning Administration, and strong English communication and MS Excel skills. Shift flexibility and teamwork are essential in a dynamic IT/ITES environment.

Competenze

8–10 years overall experience with at least 3 years in Learning Administration.
Excellent communication skills in English both oral & written.
Strong knowledge of MS Excel.
Ability to pre-empt potential issues and reprioritize work to meet changing needs; proactive follow-up with customers.
Ability to think through complex issues and develop robust solutions.
Works well with internal customers and external suppliers to improve processes.
Excellent Customer Service skills; able to communicate with all levels.
High numeracy with meticulous attention to detail.
Teamwork and ability to work within a team.
Flexible to work in shifts.

Mansioni

Create courses/classes via the Learning Administration System (LMS).
Enroll learners on classes.
Modify course/class data.
Cancel courses/classes.

Conoscenze

English communication

Customer service

Teamwork

Problem solving

Attention to detail

Shift flexibility

Formazione

Bachelor's Degree

Master's Degree

Strumenti

Learning Administration System (LMS)

MS Excel

Descrizione del lavoro

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.

Your role and responsibilities

As a Deputy Manager - Learning Administration, you are responsible for the creation & administration of Learning modules.

Your primary responsibilities include:

Creating courses/classes via the Learning Administration System (LMS).
Enrolling learners on classes.
Modifying course/class data.
Cancelling courses/classes.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

Graduate/Postgraduate (MBA HR is preferred) with8+ years of overall experience with a minimum of 3 years in handling Learning Administration for any International IT / ITES Company.
Excellent communication skills in English both oral & written.
Strong knowledge of MS Excel.
Ability to pre-empt potential issues and reprioritize work to meet the ever-changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans.
Ability to think through complex issues and situations and develop robust, well-thought-out solutions that meet the needs of the business.
Effectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem-solving and work process improvements.
Excellent Customer Service skills – ability to communicate to all people at all levels within the organization.
Must have the ability to resolve difficult customer service issues High degree of numeracy skills with meticulous attention to detail
Teamwork – the ability to work well within the team.
Should be flexible to work in shifts.

Preferred technical and professional experience

Ambitious individual who can work under their direction towards agreed targets/goals.
Ability to work under tight timelines and have been part of change management initiatives.
Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
Enhance technical skills by attending educational workshops, reviewing publications etc.

Years of Experience:8-10

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Job Title

Job ID

137503

City / Township / Village

State / Province

Country

India

Work arrangement

Onsite

Area of work

Enterprise Operations