Lead Process Analyst – Human Resource Operations – Learning Administration

International Business Machines Corporation; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

International Business Machines Corporation (IBM) is seeking an LMS Administrator to design, deploy and maintain learning programs across the organization. You will manage courses, certifications, and learning paths within the LMS, coordinate with global stakeholders and ensure data integrity and reporting.

This role emphasizes process improvements and governance in a fast-paced environment. Ideal candidates have 4–6 years in Learning Administration or HR/Learning Operations, proficiency in

Qualifications

• Bachelor's degree required; Master's preferred.
• Knowledge of LMS administration and learning operations.
• Experience supporting global stakeholders.
• Understanding of SCORM/AICC/xAPI standards is beneficial.
• MS Excel and reporting proficiency.
• Strong communication and customer service skills.
• Analytical and problem-solving capabilities.

Responsibilities

• Create and maintain courses, classes, curricula, certifications, learning plans and learning paths in LMS (≤140 chars).
• Configure instructor-led, virtual instructor-led and self-paced programs (≤140 chars).
• Upload and deploy SCORM, AICC, xAPI and digital learning content (≤140 chars).
• Perform end-to-end functional testing before production deployment (≤140 chars).
• Validate content launch, bookmarking, completion, passing score and transcript updates (≤140 chars).
• Monitor learning compliance and certification expirations (≤140 chars).

Skills

LMS administration

Learning operations

Stakeholder management

Communication skills

Analytical thinking

Attention to detail

Project management

Mentoring/leadership

Education

Bachelor's Degree

Master's Degree

Tools

MS Excel

Reporting

SCORM/AICC/xAPI standards

Job description

Your role and responsibilities

• Create and maintain courses, classes, curricula, certifications, learning plans and learning paths in LMS.
• Configure instructor-led, virtual instructor-led and self-paced programs.
• Upload and deploy SCORM, AICC, xAPI and digital learning content.
• Perform end-to-end functional testing before production deployment.
• Validate content launch, bookmarking, completion, passing score and transcript updates.
• Conduct UAT and regression testing for LMS enhancements and releases.
• Manage learner enrollments, assignments, waitlists, cancellations and completions.
• Monitor learning compliance and certification expirations.
• Resolve learner, instructor and manager queries within SLA.
• Maintain LMS data integrity and training records.
• Generate reports on completion, attendance, compliance and learning metrics.
• Support audits and compliance requirements.
• Prepare SOPs, process documentation and knowledge articles.
• Coordinate with learning partners, vendors and content developers.
• Identify automation and process improvement opportunities.
• Support virtual classroom scheduling and session administration.
• Act as LMS SME and handle complex escalations.
• Review quality of transactions completed by junior administrators.
• Lead testing cycles and stakeholder signoffs.
• Mentor team members and support capability development.
• Drive governance reviews, SLA management and operational excellence.
• Lead transitions, migrations and LMS transformation initiatives.
• Manage leadership stakeholders and client governance forums.

Required education

• Bachelor's Degree

Preferred education

• Master's Degree

Required technical and professional expertise

• Graduate with 4-6 years experience in Learning Administration, HR Operations or Learning Operations.
• Experience working on Learning Management Systems preferred.
• Experience supporting global stakeholders preferred.

Preferred technical and professional experience

• Knowledge of LMS administration and learning operations.
• Understanding of SCORM/AICC/xAPI standards.
• MS Excel and reporting proficiency.
• Strong communication and customer service skills.
• Analytical and problem-solving capabilities.
• Attention to detail and data accuracy.
• Stakeholder management and collaboration skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Process improvement and root cause analysis.
• Training and mentoring skills.
• Governance management.
• Leadership and project management capabilities.

Years of Experience:4-6

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

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ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.