Senior Principal Consultant _ MSD 365 Supply Chain Architect

1401 Genpact India Pvt. Ltd.; Hyderabad; On-site; INR 3,000,000 - 4,500,000; Full time

Job summary

Genpact invites applications for a Senior Principal Consultant MSD 365 Supply Chain Architect role. The candidate will provide expert-level functional support for Dynamics 365 SCM, drive continuous improvement, and coordinate with business stakeholders and IT teams to ensure performance and user satisfaction across modules.

The role emphasizes incident management, change delivery, and enhancement advisory in a long-term AMS engagement, with a focus on global delivery and offshore collaboration.

Qualifications

• Bachelor’s degree or higher in a relevant field.
• Experience as a Functional Consultant in Dynamics 365 SCM or AX 2012.
• Strong understanding of end-to-end SCM processes and cross-functional integrations.

Responsibilities

• Provide Level 2/3 functional support for Dynamics 365 SCM modules.
• Analyze, troubleshoot and resolve production issues and user-reported incidents.
• Document root cause and preventive measures for recurring issues.
• Collaborate with developers/integrators for bug fixes and data correction.
• Gather and document business requirements for minor enhancements.
• Perform impact analysis and validate design changes before deployment.
• Conduct SIT/UAT testing and ensure smooth deployment through release processes.
• Engage with business stakeholders and coordinate improvement initiatives.
• Maintain updated functional documentation and SOPs.

Skills

Functional SCM expertise

D365 SCM/AX knowledge

End-to-end SCM processes

Cross-functional integrations

Managed AMS experience

ITIL & ticketing tools

Strong communication

Stakeholder management

Education

Bachelors - Business Analytics

Bachelors - Computer Science

Bachelors - Statistics

Masters - Data Science

Tools

ServiceNow

Remedy

Jira

Job description

Sr. Specialist - Business Data Services

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

Inviting applications for the role of Senior Principal Consultant MSD 365 Supply Chain Architect
The Dynamics 365 Functional Consultant SCM will be responsible for providing expert-level functional support issue resolution and continuous improvement within the clients Dynamics Supply Chain environment. This role involves working closely with business stakeholders IT teams and Microsoft support to ensure business continuity performance optimization and user satisfaction across all deployed modules.
The consultant will play a key role in incident management change request delivery root cause analysis and enhancement advisory as part of a long-term Managed Application support (AMS) engagement.

Key Responsibilities

• Application support & Issue Resolution
• Provide Level 2/3 functional support for Dynamics 365 SCM modules (Procurement Inventory Sales Production etc.
• Analyze troubleshoot and resolve production issues and user-reported incidents within agreed SL As.
• Document root cause and preventive measures for recurring issues.
• Collaborate with technical teams (developers/integrators) for bug fixes and data correction.
• Change & Enhancement Management
• Gather and document business requirements for minor enhancements or configuration changes.
• Perform impact analysis and validate functional design changes before deployment.
• Conduct testing (SIT/UAT) and ensure smooth deployment through release management processes.
• Support continuous improvement initiatives and recommend process optimization leveraging D365 capabilities.
• Business Stakeholder Engagement
• Act as a functional bridge between business users and the technical support team.
• Facilitate discussions to identify pain points improvement areas and automation opportunities.
• Participate in regular service review meetings and present functional insights incident trends and system improvement plans.
• Documentation & Governance
• Maintain updated functional documentation configuration records and SO Ps.
• Ensure compliance with ITIL processes for incident problem and change management.
• Track and report key performance indicators (KP Is) for support activities.
• Continuous Learning & Knowledge Management
• Keep abreast of new D365 SCM new features updates (PU releases) and Microsoft best practices.
• Contribute to internal knowledge bases and reusable solution templates.
• Train end users or internal support staff on functional best practices and process changes.

Key Skills & Experience

• Functional Expertise:
• Experience as a Functional Consultant in Dynamics 365 SCM or AX 2012.
• Strong understanding of end-to-end SCM (Procurement Inventory Sales Warehousing Production) processes.
• Experience with cross-functional integrations (e.g. Projects HR Retail Power BI Power Platform).
• AMS Experience:
• Prior experience in a Managed support or Application Maintenance environment is mandatory.
• Knowledge of ITIL framework and familiarity with ticketing tools (e.g. Service Now Dev Ops Remedy Jira).
• Proven ability to manage SL As priorities and user communications in a production setting.
• Technical Awareness:
• Understanding of D365 architecture environments (DEV/UAT/PROD) and LCS.
• Familiarity with data management configuration workflows and reporting setup.
• Soft Skills:
• Strong analytical problem-solving and documentation skills.
• Excellent communication and stakeholder management abilities.
• Ability to work independently in a global support model (onsite-offshore coordination).

Qualifications

Bachelors - Business Analytics, Bachelors - Computer Science, Bachelors - Statistics, Masters - Data Science

Certifications

Certified Compliance Officer (CCO) - VskillsVskills, Certified Data Management Professional - RiversandRiversand, Certified Regulatory Compliance Manager (CRCM) - The International Association of Risk and Compliance Professionals (IARCP)The International Association of Risk and Compliance Professionals (IARCP), Informatica Certified Administrator - InformaticaInformatica, Microsoft Certified: Power BI Data Analyst Associate - MicrosoftMicrosoft

Required Skills

Agile Methodology, Change Management, Client Relations, Collaboration Tools, Data Governance, Data Modeling, Data Quality, Design Thinking, Executive Presence, Inclusion, Master Data Management (MDM), Microsoft Excel, Microsoft Power BI, Microsoft SQL Server, Microsoft SQL Server Analysis Services (SSAS), Microsoft SQL Server Reporting Services, Modernizing Operations, Oracle DRM, People Leadership, Personal Effectiveness, Project Management, Risk Management, SQL Server Integration Services (SSIS), Storytelling, Veeva

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Business Data Services

Remote Type -

Hybrid

Work Shift -

Variable (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.