Senior Operations Executive

DigiRecruitx; Mumbai; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

DigiRecruitx is seeking a Manager – Client Operations & Transaction Management in Mumbai to oversee end-to-end investment operations, client servicing, and compliance. The role requires strong expertise in financial products, operational processes, and team leadership to ensure a seamless client experience.

You will coordinate with AMCs, product partners, and Relationship Managers, while managing portfolio reporting and MIS.

Qualifications

• Minimum 5 years in Financial Services or Wealth Management.
• Strong knowledge of mutual funds, bonds, NCDs and fixed deposits.
• Hands-on with Investwell, MS Excel, CRM platforms, and client reporting tools.
• Excellent communication, stakeholder management, and leadership abilities.
• Analytical, organized, and detail-oriented with ability to handle multiple priorities.

Responsibilities

• Oversee end-to-end investment operations and transaction management.
• Manage client onboarding, KYC, and compliance documentation.
• Coordinate with Relationship Managers, AMCs, and product partners.
• Prepare portfolio statements and investment summaries.
• Maintain client records and data across Investwell and CRM systems.
• Lead and develop the operations team; ensure timely execution.
• Drive process improvements and regulatory adherence.
• Generate daily MIS and operational dashboards for management.
• Ensure timely closure of pending transactions and reporting.

Skills

Investwell

MS Excel

CRM platforms

Team leadership

Portfolio management

Regulatory compliance

Data management

Tools

Investwell

CRM systems

Job description

We are looking for an experienced Manager – Client Operations & Transaction Management to oversee end-to-end investment operations, client servicing, transaction management, and regulatory compliance. The ideal candidate will have strong expertise in financial products, operational processes, and team management while ensuring a seamless experience for clients.

Key Responsibilities

1. Investment Operations & Transaction Management

• Process investment transactions across Mutual Funds, Bonds, NCDs, Fixed Deposits, and other financial products.
• Manage redemption requests, transaction follow-ups, and RTGS coordination.
• Ensure timely, accurate, and compliant execution of all client transactions.

2. Client Onboarding & Compliance

• Handle client onboarding, account activation, and KYC documentation.
• Coordinate ACH mandate registrations and ensure adherence to regulatory requirements.
• Verify client documentation, application forms, and compliance-related records.

3. Client Relationship & Service Management

• Provide prompt and effective resolution of client queries and service requests.
• Coordinate with Relationship Managers, clients, Asset Management Companies (AMCs), and product partners.
• Support servicing requirements for NRI clients and facilitate their investment transactions.

4. Portfolio Management & Reporting

• Review client portfolios and investment holdings using portfolio management software.
• Prepare portfolio statements, review reports, and investment summaries.
• Assist Relationship Managers during periodic portfolio review meetings and client follow-ups.

5. Documentation & Data Management

• Maintain accurate client records and operational documentation.
• Update and manage data within Investwell, CRM systems, and internal databases.
• Ensure proper record maintenance in line with regulatory and organizational standards.

6. Product & AMC Coordination

• Coordinate operational activities related to New Fund Offers (NFOs), Sovereign Gold Bonds (SGBs), Bonds, NCDs, and Fixed Deposits.
• Liaise with AMCs and product providers for transaction processing and operational support.
• Manage renewals and execution of investment products.

7. MIS & Operational Reporting

• Prepare daily MIS reports and operational dashboards.
• Track pending transactions and ensure timely closure.
• Provide regular operational updates and reports to management and other stakeholders.

8. Team Leadership & Coordination

• Lead, mentor, and support junior operations team members.
• Coordinate with Operations Assistants to ensure efficient workflow management.
• Allocate responsibilities, monitor performance, and ensure timely completion of operational activities.
• Drive collaboration and maintain high levels of operational efficiency across the team.

9. Process Improvement & Operational Excellence

• Ensure operational accuracy, compliance, and high service standards.
• Resolve operational issues within defined turnaround timelines.
• Identify opportunities for process optimization and implement operational improvements.
• Develop and strengthen systems, processes, and internal controls to ensure smooth and error-free operations.
• Stay updated with regulatory, industry, and platform changes, ensuring timely implementation across operational processes.

Required Experience & Skills

• Minimum 5 years of experience in Financial Services, Wealth Management, Investment Operations, or a related domain.
• Strong understanding of Mutual Funds, Bonds, NCDs, Fixed Deposits, KYC, and regulatory compliance.
• Hands-on experience with Investwell, MS Excel, CRM platforms, and client reporting tools.
• Excellent communication, stakeholder management, coordination, and leadership abilities.
• Strong analytical, organizational, and problem-solving skills with keen attention to detail.
• Ability to manage multiple priorities while maintaining accuracy and compliance.