Senior Office Services Coordinator

McKinsey & Company; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

McKinsey & Company in Mumbai seeks an experienced operations and events professional to lead our workplace experience and events program. You will coordinate complex logistics, manage vendors, travel, and budgets while delivering high-touch service to colleagues and clients.

Join a high-performance, ethics-driven environment where you design impactful gatherings, oversee facilities, and uphold premium standards across all events and operations.

Qualifications

• Bachelor’s or master’s degree in hospitality, business, events, or related field.
• 8+ years in corporate office services, hospitality, travel, and events.
• Strong knowledge of workplace services, safety, and vendor markets.
• Working knowledge of Zoom Rooms, Microsoft 365, Slack, and Box.
• Proficient with Microsoft Office.
• Excellent organizational, budgeting, and negotiation skills.
• Ability to meet deadlines while maintaining high standards.
• Experience delivering large corporate events in professional services.
• Client-focused, proactive, calm under pressure.
• Ownership, integrity, collaborative mindset.
• Fluent English; local language as required.

Responsibilities

• Lead architecture behind internal and external events.
• Deliver high-touch service to colleagues and clients; manage complex logistics.
• Build trusted vendor partnerships and uphold gold standards.
• Own physical environment: space readiness, supplies, pantry, branding.
• Manage room/desk reservations, mail, helpdesk, and coordinate with facilities teams.
• Design and execute calendar of events: festivals, retreats, town halls, trainings.
• Coordinate travel: air, ground, hotels; negotiate rates.
• Monitor budgets, spend, and prepare monthly financial reports.
• Oversee procurement liaison with vendors.
• Ensure health, safety and compliance across operations.
• Define SOPs, SLAs, KPIs; run scorecards and improve service.

Skills

Operations management

Vendor management

Budgeting

Event coordination

Negotiation

Communication

Project management

AV knowledge

English fluency

Education

Bachelor’s or Master’s degree in related field

Tools

Zoom Rooms

Microsoft 365

Slack

Box

Microsoft Office

Job description

Who You'll Work With

You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.

In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.

When you join us, you will have:

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
• A voice that matters: From day one, we value your ideas and contributions. You'll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you'll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.

Your Impact

You will be the cornerstone of our day-to-day workplace experience and the lead architect behind our internal and external events.

You will deliver high-touch service to colleagues and clients alike, managing complex logistics, building trusted vendor partnerships, and upholding the firm’s gold standards across facilities, hospitality, corporate travel, and general administration.

You will take complete ownership of our physical environment, ensuring that our spaces are always clean, functional, welcoming, and primed for productivity. Your daily focus will encompass managing space readiness, monitoring office supplies, pantry provisions, and branded collateral, while serving as the face of hospitality for our visitors. You will also streamline room and desk reservations, coordinate mail services, resolve helpdesk inquiries, and collaborate directly with property management and maintenance teams to ensure a pristine office environment.

You will bring people together by designing and executing a rich calendar of internal and external gatherings, ranging from vibrant cultural festivals, retreats, and town halls to intimate leadership dinners, professional trainings, client roundtables, alumni summits, and recruiting drives. You will orchestrate every moving piece from concept to completion, which includes crafting detailed run-of-show timelines, arranging floor plans, curating tailored catering menus that accommodate all dietary needs, overseeing RSVPs, managing hospitality staffing, and steering on-site audiovisual and technology setups.

Your responsibility extends to curating seamless journeys for our traveling professionals across air travel, ground transit, and accommodations. You will manage daily operations and booking processes, negotiate competitive rates with preferred hotel partners, and hold ground transit providers accountable to rigorous safety and utilization standards. To ensure financial efficiency, you will strengthen our travel management information systems, conduct regular spend and compliance reviews, and perform cost reconciliations.

As the key commercial and operational bridge between our organization and external suppliers, you will identify, evaluate, negotiate with, onboard, and supervise trusted partners across catering, floral design, audiovisual production, maintenance, and logistics. Working in close partnership with procurement and finance teams, you will monitor ongoing service levels, assess deliverable quality, verify invoices, and complete reconciliations in full compliance with corporate guidelines.

You will practice rigorous financial stewardship over events and office operational budgets, monitoring actual spending against approved financial plans to uncover efficiencies and cost-saving measures without compromising premium service quality. Your ongoing financial responsibilities will include reconciling corporate card transactions, processing vendor billings, managing departmental cost allocations, and preparing accurate monthly financial reports.

To safeguard our colleagues, guests, and physical assets, you will embed firm protocols into daily routines, including occupational health and safety standards, physical security, fire safety measures, data confidentiality, and statutory regulatory compliance. You will also formulate and execute robust risk mitigation and contingency plans, ensuring that our team is fully prepared to respond swiftly and safely to emergencies during large gatherings.

You will also drive continuous operational excellence by defining and implementing structured standard operating procedures, service level agreements, and key performance indicators for internal support teams and external vendors. Through recurring, data-backed scorecard reviews, you will evaluate partner performance, maintain high delivery compliance, and continually elevate the service benchmarks of our workplace operations.

Your Qualifications and Skills

• Bachelor’s / master’s degree in hospitality management, Business Administration, Event Management, Communications, or a related field, or equivalent practical experience
• 8+ years of experience in corporate office services, workplace administration, hospitality management, travel and event coordination
• Strong knowledge of corporate workplace services, hospitality standards, event life cycles, local vendor markets, and health and safety requirements
• Working knowledge of collaboration and AV tools such as Zoom Rooms, Microsoft 365, Slack, and Box
• Proficiency in Microsoft Office Suite
• Strong organizational, multitasking, communication, negotiation, vendor governance, and budgeting skills
• Ability to work under tight deadlines while maintaining high presentation standards and service quality
• Experience delivering multi-stakeholder corporate events in professional services, consulting, multinational, or high-touch hospitality environments
• Client-first, proactive, composed under pressure, solution-oriented mindset
• High ownership, attention to detail, discretion, integrity, collaborative and non-hierarchical working style
• Fluent level language skills in written and spoken English; local language fluency as required by the office geography