Senior Microsoft Dynamics 365 CRM Developer

ITC Infotech; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

ITC Infotech in Bengaluru seeks a Senior Microsoft Dynamics 365 CRM Developer to lead end-to-end CRM implementations with On-Premise Dynamics 365 CRMCE and Power Platform expertise.

The role focuses on complex customizations, system integrations, and ensuring security and compliance while delivering in an Agile/Scrum environment.

You will collaborate with stakeholders across business units and drive best practices, code standards, and DevOps integration for smooth deployments.

Qualifications

• 7+ years of experience as a Microsoft Dynamics 365 CRM Developer.
• Strong On-Premise Dynamics 365 CRMCE deployments and architecture.
• Expertise in entity customization, plug-ins, and custom workflows.
• Hands-on Power Platform experience (PowerApps, Power Automate, Power Pages).
• Proven Agile/Scrum delivery and excellent troubleshooting abilities.

Responsibilities

• Lead configuration, customization, and deployment of On-Premise Dynamics 365 CRMCE.
• Develop complex plug-ins and custom workflows for core entities.
• Build applications with Power Platform and deploy external-facing portals.
• Design and maintain API integrations with external systems.
• Ensure security configurations, coding standards, and governance.
• Participate in end-to-end Agile project delivery and resolve issues.

Skills

Entity customization

Plug-in development

Custom workflows

PowerApps

Power Automate

Power Pages

Agile / Scrum

Troubleshooting

Communication

Independent work

Tools

DevOps practices

CI/CD pipelines

Job description

We are seeking a highly skilled and experienced Senior Microsoft Dynamics 365 CRM Developer to join our team. The ideal candidate will have a deep technical background in On-Premise MS Dynamics 365 Customer Engagement (CE) and a strong command of the Microsoft Power Platform. In this role, you will be responsible for the end-to-end implementation of CRM projects within an Agile environment, focusing on complex technical customizations, system integrations, and ensuring the platform meets business and security requirements.

Key Responsibilities

• System Customization & Development: Lead the configuration, customization, and deployment of On-Premise MS Dynamics 365 CRMCE. Customize core entities and develop complex Plug-ins and custom workflows.
• Modernization & Automation: Utilize the Microsoft Power Platform—specifically PowerApps, Power Automate, and Power Pages—to build custom applications, automate business processes, and deploy external-facing portals.
• System Integration: Design, develop, and maintain robust inbound and outbound API integrations between Dynamics 365 and external third-party systems.
• Security & Compliance: Manage and implement rigorous security configurations within the CRM environment. Ensure all development adheres to coding standards, security requirements, organizational policies, and MS Dynamics best practices.
• Agile Project Delivery: Participate actively in all phases of end-to-end project implementation using Agile/Scrum methodologies.
• Troubleshooting: Proactively identify, diagnose, and resolve technical issues, system bugs, and performance bottlenecks.

Required Qualifications & Experience

• Experience: 7+ years of dedicated experience as a Microsoft Dynamics 365 CRM Developer.
• Core CRM Knowledge: Strong, proven technical experience with On-Premise MS Dynamics 365 CRMCE deployments and architecture.
• Technical Skills:
• Deep expertise in entity customization, Plug-in development, and custom workflow activities.
• Power Platform: Hands-on experience working with one or more of the following: PowerApps (Canvas/Model-driven), Power Automate (Flows), and Power Pages.
• Methodologies: Proven track record of delivering solutions in an Agile framework.
• Soft Skills:
• Excellent troubleshooting and problem-solving capabilities.
• Strong communication and interpersonal skills, capable of collaborating effectively with both technical and business stakeholders.
• Highly organized with the ability to multitask, manage priorities, and work independently.

Preferred (Optional) Qualifications

• Microsoft Certified: Dynamics 365 Developer or Power Platform Developer.
• Experience migrating On-Premise Dynamics environments to the Cloud.
• Familiarity with DevOps practices and CI/CD pipelines for Dynamics 365.