Senior Manager - UI/UX

IndiGo; Gurgaon; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

IndiGo is seeking a Sr. Manager of UX/UI design and UX research to bridge hands-on design with delivery ownership. You will drive multiple projects, mentor teams, and align outputs with business goals to transform digital experiences.

Lead design strategy, guide teams, and collaborate with Product, Tech, and leadership to deliver measurable outcomes like engagement and NPS improvements.

Qualifications

• Hands-on AI readiness for design enhancements and co-creation.
• Expertise in UX strategy, user research, and digital product design.
• Strong leadership and stakeholder management experience.

Responsibilities

• Own end-to-end delivery of multiple design projects with measurable business outcomes.
• Translate insights into actionable design strategies for improved journeys.
• Guide and review team work, ensuring design system and research framework adherence.
• Partner with Product, Tech, and Business heads to co-create roadmaps and metrics.
• Facilitate workshops with cross-functional teams to align priorities.
• Support leaders with presentations, reports, and insights for senior leadership.
• Manage vendor partners to extend delivery capacity when needed.

Skills

AI readiness

UX strategy

User research

Digital product design

Leadership

Stakeholder management

Storytelling

Presentation skills

Education

Bachelor’s or Master’s in Design / HCI / Psychology

Tools

Figma

Analytics platforms

Survey platforms

Job description

IndiGo is India’s largest and most preferred passenger airline and amongst the fastest growing airlines in the world.We have a simple philosophy: offer fares that are affordable, flights that are on time, and provide a courteous and hassle-free travel experience across our unparalleled network. We show that low cost does not mean low quality. With our fleet of over 320 aircraft, we operate well over 2000+ daily flights, connecting over 118 destinations (of which 32 international), welcoming 100 million customers on board last year. We have an industry leading on-time performance and one of the highest customer NPS in the Indian market. At IndiGo, we will continue to extend our scope, by spreading our wings internationally, developing from a domestic carrier to a global aviation giant.

Role SummaryWe are looking for an Sr. Manager who will bridge hands-on design, research practice with delivery ownership. This role demands someone who is AI ready and can independently drive multiple projects, manage stakeholder expectations, mentor junior team members, and ensure design/research outputs align with business goals. Will play a pivotal role in setting vision, building capability, and ensuring design & research excellence that drives digital transformation.

Key Responsibilities

• Own end-to-end delivery of multiple design projects with measurable business outcomes (engagement, NPS, conversion, etc.).
• Translate insights into actionable design strategies that enhance human experience journeys.
• Guide and review the work of team members, ensuring adherence to design system and research frameworks.
• Partner with Product, Tech, and Business heads to co-create roadmaps and define success metrics.
• Facilitate workshops with cross-functional teams to align business, product, and design priorities.
• Support the Manager/Lead in preparing presentations, reports, and insights for senior leadership.
• Manage vendor partners/agencies when required to extend delivery capacity.

Required Skills and Qualifications

• Hands-on AI readiness for Design enhancement and co-creation.
• Expertise in UX strategy, user research, and digital product design.
• Strong proficiency in design and research tools (Figma, Analytics & survey platforms).
• Ability to churn out requirement with agility and quality.
• Strong leadership and stakeholder management experience.
• Ability to balance user-centric design/research with business requirements.
• Demonstrated experience in managing projects with multiple stakeholders.
• Strong storytelling and presentation skills for leadership forums.

Experience

• 11 to 18 years of experience in UX/UI design and UX research with at least 4 years in a people management role.
• Proven track record of managing digital product design independently.
• Bachelor’s or Master’s degree in Design, HCI, Psychology, or related field.

Key Attributes

• Problem-solving mindset with business awareness and growth mindset.
• Ability to coach junior team members and foster collaborative culture.
• Ownership-driven, with strong planning and prioritization skills.

#LI-AR1

Additional information

At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connection with all our customers. Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their, but not limited to, gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, persons with disabilities, nationality, age, marital and maternity status.

IndiGo does not charge fees for Job Interviews, Registration, Verification or Offer Letters. All Official communication will be from verified IndiGo IDs (e.g., [e-mail]). Please report any fake job offer to eco.goindigo.in

'At IndiGo we are committed to fostering an inclusive and equitable workplace. All employment decisions are made solely on the basis of merit and qualifications, without regard to a candidate’s gender, race, color, religion, caste, creed, ethnicity, language, sexual orientation, marital status, maternity status, disability, or social and economic background'

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