Consultant-Behavioral Trainer with NLP & Counseling experience

IndiGo; Gurgaon; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

IndiGo in Gurgaon is seeking a Consultant-Behavioral Trainer with NLP and counseling experience to design and deliver comprehensive leadership development programs.

You will lead content strategy, create learning materials, and collaborate with HR and SMEs to ensure alignment with business goals. The role emphasizes facilitation, coaching, and structured assessment to improve performance across the organization.

Qualifications

• Bachelor’s degree or equivalent in any stream.
• Master’s/degree in Psychology or HR, Talent/Organizational Development, Project management certification will be an added advantage.
• Minimum 10 years of experience in learning & organization development, facilitation and learning based project management.

Responsibilities

• Develop and implement leadership development programs and learning journeys for capability building across roles.
• Create engaging learning materials, manuals, and case studies aligned with content strategy.
• Conduct needs assessments to identify gaps and tailor content to organizational needs.
• Establish and maintain quality standards for learning materials and instructional design practices.
• Collaborate with HR, SMEs, and training facilitators to gather insights for content development.
• Provide facilitation support with robust delivery of leadership concepts across organizational levels.

Skills

Multitasking

Attention to detail

Analytical

Communication

Emotional intelligence

Stakeholder management

MS Office

Education

Bachelor’s degree or equivalent

Master’s/Bachelor’s degree in Psychology or HR

Tools

MS Office

Job description

Consultant-Behavioral Trainer with NLP & Counseling experience

Gurgaon 5 th May 26

IndiGo is India’s largest and most preferred passenger airline and amongst the fastest-growing airlines in the world. We have a simple philosophy: offer fares that are affordable, flights that are on time, and provide a courteous and hassle-free travel experience across our unparalleled network. We demonstrate that low cost does not mean low quality. With our fleet of 400+ aircraft, we operate well over 2,200 daily flights, connecting 130+ destinations (of which 40+ are international), welcoming 118 million+ customers on board last year. We have an industry-leading on-time performance and one of the highest customer NPS in the Indian market. At IndiGo, we will continue to extend our scope, by spreading our wings internationally, from a domestic carrier to a global aviation leader.

Role Requirement

To provide a wide range of leadership, management & professional skills development and learning interventions to employees across the organization. To design, develop and deliver impeccable and immersive learning programs that specifically address the needs of our stakeholders.

The role also requires experience as a behavioral trainer with NLP, counselling, and coaching expertise, with the ability to improve performance.

Key Responsibilities

Content Strategy and Planning

Develop and implement a comprehensive content strategy for learning and development programs. Align content initiatives with organizational learning objectives and employee development goals.

Create engaging and effective learning materials, training manuals, and Case studies. Collaborate with subject matter experts to ensure accuracy and relevance of educational content.

Apply instructional design principles to create content that promotes effective learning experiences. Utilize various instructional methods and delivery formats to address diverse learning styles and preferences.

Experience in creating leadership trainings and learning journeys for capability building in various roles.

Needs Assessment

Conduct needs assessments to identify gaps in knowledge and skills within the organization. Use data and feedback to tailor content development to address specific learning needs.

Must be able to review incidents, customer complaints, and assess performance gaps to propose and execute a training plans

Quality Assurance

Establish and maintain quality standards for learning materials, ensuring they meet instructional design best practices.

Conduct regular reviews and updates to keep content current and aligned with industry standards.

Collaboration with Stakeholders

Work closely with various stakeholders, including HR, subject matter experts, and training facilitators, to gather input and insights for content development. Collaborate with cross-functional teams to ensure learning content supports organizational goals.

Training Facilitation Support

Provide support for training facilitators by creating supplementary materials, resources, and job aids to enhance the effectiveness of learning programs. Offer guidance on the use of content during live training sessions to maximize impact.

Facilitation of workshops and learning programs

Must possess robust facilitation skills and a track record of delivering diverse leadership concepts across different organizational levels. Demonstrated success in facilitating, with a proven impact on the target audience, leading to enhanced skills and motivation.

Counseling and coaching

Conduct structured one-to-one coaching and counseling discussions, assess trainee readiness, intent, accountability, and learning orientation, identify behavioural patterns, emotional triggers, and skill vs attitude gaps, handle defensiveness and emotional responses with maturity, and decide suitability for closure, monitoring, or further intervention. Must be able to identify recurring behavioural and systemic issues and recommend preventive training inputs and process improvements.

Assessment and Evaluation

Develop assessment tools to measure the effectiveness of learning content. Analyze feedback and assessment results to make data-driven improvements to learning materials and strategies.

Key Relationships

• ifly leadership team
• Business / vertical heads and L1 and L2 managers
• HRBP across the organization

Success Indicators

• Quality of the solutions designed, developed, and delivered (including facilitation), participant and stakeholder feedback / satisfaction scores
• Expertise in identifying business challenges, development needs and creating / delivering solutions that meet the business objectives
• Counseling skills, being a learning partner to the stakeholders
• Ability to build strong relationships across the organization
• Well-developed business acumen

Job Requirements

• Bachelor’s degree or equivalent in any stream. A master’s/bachelor’s degree in Psychology or HR, Talent/Organizational Development, Project management certification, knowledge on design methodologies and instructional design will be an added advantage
• Minimum 10 years of experience in learning & organization development, facilitation and learning based project management
• Experience as a behavioral trainer with NLP, counselling, and coaching experience
• Exposure of creating end to end learning frameworks and measuring learning effectiveness

Key Skills and Competencies

• Multitasking, attention to details, analytical and research oriented
• Excellent verbal and written communication
• Self-motivated, solution and results oriented
• High emotional intelligence, composure, and judgement
• Strong judgement, discretion, and professional maturity
• Stakeholder relationship management
• Well versed with MS Office (Word, Excel & PowerPoint) and design techniques
• Excellent delivery and facilitation skills
• Project Management
• Measuring effectiveness of various learning frameworks

Other Details

• Travel Requirement: Occasional (up to 20%)

Additional information

At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connection with all our customers.

Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their, but not limited to, gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, persons with disabilities, nationality, age, marital and maternity status.

'At IndiGo we are committed to fostering an inclusive and equitable workplace. All employment decisions are made solely on the basis of merit and qualifications, without regard to a candidate’s gender, race, color, religion, caste, creed, ethnicity, language, sexual orientation, marital status, maternity status, disability, or social and economic background'

We will notify you about relevant positions, and keep you updated on interesting news.