Principal Product Manager - Web & Mobile

IndiGo; Gurgaon; On-site; INR 3,500,000 - 5,400,000; Full time

Job summary

IndiGo is India's largest passenger airline, and we are seeking a Principal Product Manager for Web & Mobile to lead our flagship digital channels. You will drive strategy, design, and delivery across our website and mobile apps, anchoring the direct-to-consumer ecosystem for millions of travelers.

The ideal candidate brings deep digital product management expertise, strong UX/UI focus, and agile execution at scale, with a track record of delivering measurable revenue and adoption.

Qualifications

• 15+ years of digital product management experience.
• At least 5 years leading large-scale web & mobile platforms in travel ecosystem.
• Strong understanding of product lifecycle management, agile delivery, and modern tech ecosystems (APIs, microservices, cloud).

Responsibilities

• Define and own the product roadmap for web and mobile channels.
• Drive personalization, loyalty, and emerging technologies such as AI, ML, and conversational interfaces.
• Oversee cross-functional agile squads, ensuring disciplined sprint planning, backlog prioritization, and timely releases.
• Spearhead all product PODs to churn out quality.
• Translate business requirements into actionable product features and user stories.
• Lead A/B testing, data-driven optimization, and customer feedback loops to continuously improve journeys.
• Ensure platform scalability, reliability, and performance under peak traffic conditions.
• Partner with Engineering, Design, Marketing, and Commercial teams to deliver integrated, end-to-end customer experiences.
• Work closely with Payments, Loyalty, and Ancillaries teams to enhance revenue streams and conversion.
• Engage with external partners (banks, fintechs, travel tech players) to co-create value-added digital experiences.

Skills

Digital product management

Leadership

Agile delivery

UX/UI excellence

Data-driven decision making

Education

Master’s degree in Business, Technology, or related field

MBA preferred

Tools

APIs

Microservices

Cloud

Job description

Principal Product Manager - Web & Mobile

IndiGo is India’s largest and most preferred passenger airline and amongst the fastest growing airlines in the world.We have a simple philosophy: offer fares that are affordable, flights that are on time, and provide a courteous and hassle-free travel experience across our unparalleled network. We show that low cost does not mean low quality. With our fleet of over 320 aircraft, we operate well over 2000+ daily flights, connecting over 118 destinations (of which 32 international), welcoming 100 million customers on board last year. We have an industry leading on-time performance and one of the highest customer NPS in the Indian market. At IndiGo, we will continue to extend our scope, by spreading our wings internationally, developing from a domestic carrier to a global aviation giant.

Role Overview

The Principal Product Manager– Web & Mobile will lead IndiGo’s flagship digital channels, driving strategy, design, and delivery across our website and mobile applications. This role anchors IndiGo’s direct-to-consumer ecosystem, ensuring seamless booking, servicing, and engagement experiences for millions of travelers.The ideal candidate will bring deep expertise in digital product management, customer experience design, and agile execution at scale. The position requires strong leadership, commercial acumen, and the ability to balance innovation with operational excellence.

Key Responsibilities

• Define and own the product roadmap for web and mobile channels, aligning with business objectives and customer needs
• Drive innovation through personalization, loyalty, and emerging technologies such as AI, ML, and conversational interfaces

Product Delivery & Execution

• Oversee cross-functional agile squads, ensuring disciplined sprint planning, backlog prioritization, and timely releases
• Spearhead all product PODs to churn out quality
• Translate business requirements into actionable product features and user stories
• Lead A/B testing, data-driven optimization, and customer feedback loops to continuously improve journeys
• Ensure platform scalability, reliability, and performance under peak traffic conditions

Cross-functional Collaboration

• Partner with Engineering, Design, Marketing, and Commercial teams to deliver integrated, end-to-end customer experiences
• Work closely with Payments, Loyalty, and Ancillaries teams to enhance revenue streams and conversion
• Engage with external partners (banks, fintechs, travel tech players) to co-create value-added digital experiences

Governance & Metrics

• Establish KPIs across adoption, conversion, NPS, uptime, and release quality
• Ensure compliance with data privacy, cybersecurity, and accessibility standards
• Maintain clear product documentation, solution sign-offs, and stakeholder communication

Candidate Profile

Educational Qualifications

• Master’s degree in Business, Technology, or related field (MBA preferred)

Professional Experience

• 15+ years of digital product management experience, with at least 5 years leading large-scale web & mobile platforms in travel ecosystem
• Proven expertise in consumer-facing (B2C & B2B) digital businesses (airlines, OTAs, e-commerce, fintech, or mobility)
• Strong understanding of product lifecycle management, agile delivery, and modern tech ecosystems (APIs, microservices, cloud)
• Experience driving measurable impact on revenue, customer experience, and adoption
• Strategic thinker with strong execution discipline
• Customer-first mindset with a sharp eye for UX/UI excellence
• Data-driven decision-making and analytical rigour
• Proven leadership in managing cross-functional teams and vendor partners
• Excellent communication, stakeholder management, and presentation skills

Additional information

At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connection with all our customers.

Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their, but not limited to, gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, persons with disabilities, nationality, age, marital and maternity status.

'At IndiGo we are committed to fostering an inclusive and equitable workplace. All employment decisions are made solely on the basis of merit and qualifications, without regard to a candidate’s gender, race, color, religion, caste, creed, ethnicity, language, sexual orientation, marital status, maternity status, disability, or social and economic background’

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