Senior Manager - Product Design

Sprinklr; Gurugram District; On-site; INR 4,000,000 - 6,500,000; Full time

Job summary

Sprinklr, based in India, seeks a Senior Manager of Product Design to lead a design team for enterprise software at scale. The role blends strategic leadership with hands-on design in Figma to shape AI-first product experiences that are intuitive, trustworthy, accessible, and scalable.

You will collaborate with Product Management, Engineering, Research, Data Science, GTM, and senior leaders to elevate design quality, set direction, and drive measurable outcomes across Sprinklr’s Unified CX

Qualifications

• Experience leading product design for SaaS/enterprise platforms.
• Strong judgment in interaction design and visual craft.
• Proven ability to coach and develop designers and shape product strategy.

Responsibilities

• Lead, coach, and develop a team of product designers, helping them grow their craft, judgment, communication, product thinking, and ability to deliver high-quality work in a fast-paced enterprise software environment.
• Set clear design direction for complex product areas, including user journeys, interaction models, information architecture, service design flows, design system usage, high-density data experiences, and AI-first or agentic experience patterns.
• Build trusted relationships with cross-functional teams to align priorities, define success measures, and influence strategy early in the lifecycle.
• Contribute hands-on to critical product pillars when needed, including complex workflows, dashboards, prototypes, information architecture, and multi-tenant interfaces.

Skills

Team leadership

Product design

UX strategy

Systems thinking

Design systems

Figma

AI-first design

Accessibility

Tools

Figma

Job description

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

WhatDoesSuccessLookLike

We are looking for a Senior Manager, Product Design based in India to lead a team of product designers responsible for shaping next-generation enterprise software experiences across Sprinklr’s unified customer experience management platform. This is a hybrid player/coach role that is primarily focused on strategic team leadership, with selective hands-on design execution: approximately 80% of the role will focus on leading, coaching, planning, and operating the team, while approximately 20% will remain hands-on in Figma to shape critical workflows, interaction models, prototypes, and AI-first product experiences. In this role, you will set design direction, coach and develop designers, strengthen design quality, and partner closely with Product Management, Engineering, Research, Content Design, Data Science, Go-to-Market, Field teams, U.S.-based Product Experience leaders, and senior leadership to deliver AI-first workflows and agentic product experiences that are intuitive, trustworthy, accessible, scalable, and measurable.

The ideal candidate is an experienced design leader with a strong foundation in hands-on product design and a proven ability to lead teams through complex SaaS or enterprise product challenges. They bring excellent judgment in interaction design, systems thinking, visual craft, accessibility, service design thinking, design systems, product operations, and user-centered product strategy. They are comfortable operating in ambiguity, building trusted relationships across disciplines, influencing cross-functional roadmaps, developing talent, and helping teams responsibly apply artificial intelligence (AI), automation, agentic design patterns, generative AI workflows, human-in-the-loop experiences, explainability, and user control to simplify complex enterprise workflows, reduce friction, and improve customer outcomes.

WhatYou’llDo

• Lead, coach, and develop a team of product designers, helping them grow their craft, judgment, communication, product thinking, and ability to deliver high-quality work in a fast-paced enterprise software environment.

• Set clear design direction for complex product areas, including user journeys, interaction models, information architecture, service design flows, design system usage, high-density data experiences, and AI-first or agentic experience patterns that help users move from insight to action with appropriate transparency, predictability, and control.

• Build trusted relationships with Product Management, Engineering, Research, Content Design, Data Science, Product Operations, Go-to-Market, Field teams, and senior stakeholders to clarify priorities, frame problems, define success measures, and ensure design is engaged early enough to influence strategy, scope, delivery quality, customer readiness, and market adoption.

• Contribute hands-on to critical product pillars when needed, including complex workflows, interactive dashboards, prototypes, information architecture, multi-tenant interface patterns, and product experiences