Senior Product Designer

Sprinklr India Private Limited; Gurugram District; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Health coverage

Mentoring Program

Paid time off

Job summary

Sprinklr is seeking a Product Designer with 2–5 years of experience to design thoughtful digital products in fast-paced environments, leveraging Sprinklr’s design system, AI-first workflows, and human-centered design.

You will partner with Product Management, Engineering, Research, and other designers to create intuitive flows, wireframes, high-fidelity designs, and prototypes that scale across enterprise environments.

Qualifications

• 2–5 years of product design experience or equivalent practical experience in SaaS or enterprise product work.
• Practical exposure to AI-powered user experiences and AI-assisted design or research tools; understanding of intelligent recommendations, automation, explainability, user control, and human-in-the-loop review.
• Experience conducting or supporting research activities (user interviews, usability testing, competitive reviews, workflow analysis, surveys, heuristic reviews, synthesis into design recommendations).
• Strong foundation in interaction design, information architecture, visual design, usability, accessibility, and storytelling from user and business perspectives.
• Aware of service design thinking (journey mapping, service blueprints, frontstage/backstage workflows) and cross-functional experiences.
• Clear written and verbal communication for cross-functional collaboration across locations and time zones.
• Collaborative working style with experience contributing to design critiques and supporting teammates in a distributed organization.
• Empathy for user needs and a commitment to simplifying complex enterprise workflows.

Responsibilities

• Partner with Product Management, Engineering, Research, and senior design partners to create clear user flows, high-fidelity designs, prototypes, and interaction models that are intuitive, trustworthy, accessible, and scalable.
• Use Sprinklr’s design system, product patterns, and AI-first tools to explore complex enterprise workflows.
• Create user flows, wireframes, high-fidelity designs, clickable prototypes, and interaction details that explain how users move through AI-powered experiences.
• Apply reusable design system components to ensure consistency, accessibility, clarity, and polish across products.
• Build strong working relationships with Product Managers, Engineers, Researchers, Content Designers, and other designers.
• Clarify requirements, document design decisions, gather feedback, and respond quickly to implementation questions, especially when timelines are tight.
• Participate in research and discovery activities, including stakeholder conversations, usability testing, workflow reviews, competitive reviews, and synthesis of customer insights.
• Translate findings into practical design decisions, including where AI assistance, automation, and human review can simplify the end-to-end experience.
• Collaborate with senior design partners to explore options, gather input, and align on a clear design direction.
• Prepare design work for review, incorporate feedback quickly, and refine until it is usable, technically feasible, accessible, and aligned with user outcomes.

Skills

Product design

SaaS/enterprise UX

Figma

Research methods

Cross-functional collaboration

UX principles

AI-powered design

Portfolio

Tools

Figma

Jira

Confluence

FigJam

AI tools

Job description

Overview

Sprinklr is the AI-native platform for Unified Customer Experience Management (Unified-CXM), helping brands deliver experiences at scale across customer touchpoints. The platform enables social media management, marketing, advertising, customer feedback, and omnichannel contact center management. Sprinklr serves 1,900+ enterprises and 60% of the Fortune 100.

What Success Looks Like

We are seeking a Product Designer with 2–5 years of experience (or equivalent practical experience) to design thoughtful digital products in fast-paced environments. You will help design next-generation enterprise software experiences using Sprinklr’s design system, AI-first workflows, and agentic design patterns that support human oversight and translate insights into action.

Responsibilities

• Partner with Product Management, Engineering, Research, and senior design partners to create clear user flows, high-fidelity designs, prototypes, and interaction models that are intuitive, trustworthy, accessible, and scalable.
• Use Sprinklr’s design system, product patterns, and AI-first tools to explore complex enterprise workflows.
• Create user flows, wireframes, high-fidelity designs, clickable prototypes, and interaction details that explain how users move through AI-powered experiences.
• Apply reusable design system components to ensure consistency, accessibility, clarity, and polish across products.
• Build strong working relationships with Product Managers, Engineers, Researchers, Content Designers, and other designers.
• Clarify requirements, document design decisions, gather feedback, and respond quickly to implementation questions, especially when timelines are tight.
• Participate in research and discovery activities, including stakeholder conversations, usability testing, workflow reviews, competitive reviews, and synthesis of customer insights.
• Translate findings into practical design decisions, including where AI assistance, automation, and human review can simplify the end-to-end experience.
• Collaborate with senior design partners to explore options, gather input, and align on a clear design direction.
• Prepare design work for review, incorporate feedback quickly, and refine until it is usable, technically feasible, accessible, and aligned with user outcomes.

Qualifications

• 2–5 years of product design experience or equivalent practical experience in SaaS or enterprise product work, internships, campus projects, bootcamps, freelance work, or other hands-on design paths.
• Practical exposure to AI-powered user experiences and AI-assisted design or research tools; understanding of intelligent recommendations, automation, explainability, user control, and human-in-the-loop review.
• Experience conducting or supporting research activities (user interviews, usability testing, competitive reviews, workflow analysis, surveys, heuristic reviews, synthesis into design recommendations).
• Strong foundation in interaction design, information architecture, visual design, usability, accessibility, and storytelling from user and business perspectives.
• Aware of service design thinking (journey mapping, service blueprints, frontstage/backstage workflows) and cross-functional experiences.
• Ability to thrive in fast-paced environments, manage ambiguity, and adapt to changing priorities.
• Strong problem-solving skills, balancing user needs, business goals, and technical constraints; able to progress from framing to concepts, flows, prototypes, and high-fidelity designs with guidance as needed.
• Clear written and verbal communication for cross-functional collaboration across locations and time zones.
• Collaborative working style with experience contributing to design critiques and supporting teammates in a distributed organization.
• Empathy for user needs and a commitment to simplifying complex enterprise workflows.
• A portfolio or samples showing design process, problem framing, user flows, interaction design, UI craft, design systems usage, and end-to-end solution development.
• Proficiency with Figma (components, variants, auto layout, prototyping) and familiarity with FigJam, Figma Dev Mode, Jira, Confluence, design systems, prototyping tools, and AI-assisted tools.
• Degree is not required if equivalent practical experience and strong design work can be demonstrated.

About Sprinklr & Benefits

Sprinklr focuses on growth through people and purpose. We offer a comprehensive benefits program, including health coverage where applicable, paid time off, and an open Mentoring Program. We encourage you to learn more about benefits by region and explore our candidate resource hub.

Equal Employment Opportunity

Sprinklr is an equal-opportunity employer. We comply with applicable federal, state, and local laws and policy; we provide reasonable accommodations during the interview process upon request. For details, see Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice. We may advise verifying any accommodations with your recruitment coordinator or recruiter.

Important Notice

Requirements for avoiding recruiting scams: Sprinklr will never ask for money or pay in Bitcoin or unusual channels during the interview process. If you suspect a scam, please report it and block the contact.