Senior Manager - Pre sales

smiles.ai; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Dezy in Bengaluru is seeking a Senior Manager – Pre-Sales to own the patient funnel from first enquiry to clinic walk-in across Dezy’s network. This role leads tele-sales, lead management, and appointment teams, accountable for how every lead is handled, qualified, booked, and brought into a Dezy clinic.

You will own conversion numbers, tighten processes, and drive daily performance. The ideal candidate has 5–8 years in sales with hands-on experience in CRM/dialer tools and funnel reporting,

Qualifications

• 5–8 years in sales with 4–6 years managing inside sales/tele-sales teams
• Experience in healthcare, aesthetics, education, or other high-consideration consumer categories preferred
• Track record owning funnel metrics (lead-to-appointment, show-up, conversion)
• Experience managing teams of 15–40 people, including hiring, training, performance management
• Hands-on with CRMs, dialers, and funnel reporting; strong in Excel or Google Sheets
• Structured, process-driven and able to execute hands-on while improving systems

Responsibilities

• Own the pre-sales funnel across channels and clinics: speed-to-lead, lead qualification, appointment booking, and show-up rates
• Manage and coach the tele-sales and appointment teams to daily, weekly, and monthly targets
• Work with Marketing on lead quality and channel feedback, and with clinic teams on smooth handoffs into consultations
• Run call quality audits, scorecards, and incentive tracking for the team
• Build and refine pitch scripts, objection handling, and follow-up playbooks for no-shows and dormant leads
• Drive CRM discipline and lead routing; work with Product and Tech on improving funnel tools
• Hire and onboard team members ahead of new clinic launches
• Report funnel performance to leadership with clear insights and action plans

Skills

Inside sales

Tele-sales

Team management

CRM tools

Dialer software

Funnel reporting

Excel/Google Sheets

Lead qualification

Lead-to-appointment

Tools

CRM systems

Dialer software

Job description

About the Role

Dezy is hiring a Senior Manager – Pre-Sales to own the patient funnel from first enquiry to clinic walk-in across Dezy’s network. This role is for a sales professional with 5-8 years of experience who has managed inside sales or tele-sales teams and wants to own outcomes, not just activity. A clinical background is not required.

You will lead the tele-sales, lead management, and appointment teams, and be accountable for how every lead is handled, qualified, booked, and brought into a Dezy clinic. You’ll own the conversion numbers, tighten the processes, and drive daily performance across the team.

Dezy is India’s fastest growing dental-care technology company, on a mission to transform how dental care is accessed and experienced. Founded in 2019 by IIM graduates and senior dentists, Dezy currently operates 25+ clinics across India, with 20+ clinics in Bangalore, and plans to expand to 100+ clinics across India in the next 12-18 months. We’re backed by top venture capital funds like Chiratae, Alpha Wave and Peak XV. Dezy has also been recognised by the World Economic Forum as one of the “Top 100 Technology Pioneers in the World” for revolutionising dental care.

Requirements

• 6 days a week. Work from HSR Office
• 5-8 years of experience in sales, with at least 4-6 years managing inside sales, tele-sales, or contact center teams
• Experience in healthcare, aesthetics, education, or other high-consideration consumer categories is strongly preferred
• Track record of owning funnel metrics (lead-to-appointment, show-up, conversion), not just call volumes
• Experience managing teams of 15-40 people, including hiring, training, and performance management
• Hands-on comfort with CRMs, dialers, and funnel reporting; strong in Excel or Google Sheets
• Comfortable with targets, data, and direct performance conversations
• Structured, process-driven, and able to execute hands-on while improving systems Key Responsibilities

Key Responsibilities

• Own the pre-sales funnel across channels and clinics: speed-to-lead, lead qualification, appointment booking, and show-up rates
• Manage and coach the tele-sales and appointment teams to daily, weekly, and monthly targets
• Work with Marketing on lead quality and channel feedback, and with clinic teams on smooth handoffs into consultations
• Run call quality audits, scorecards, and incentive tracking for the team
• Build and refine pitch scripts, objection handling, and follow-up playbooks for no-shows and dormant leads
• Drive CRM discipline and lead routing; work with Product and Tech on improving funnel tools
• Hire and onboard team members ahead of new clinic launches
• Report funnel performance to leadership with clear insights and action plans

Compensation & Growth

• Competitive fixed compensation plus performance-linked variable based on funnel outcomes
• Reports to senior leadership
• Clear growth path to Head of Pre-Sales as Dezy scales